Business Analyst In Customer Support Operations
Guarda esta oferta y sigue tu búsqueda
Crea una cuenta gratis para guardar empleos, crear alertas y volver a esta oferta desde tu panel.
Al continuar, aceptas nuestros Términos & Política de Privacidad.
Описание: Kiwi.Com is a global travel-tech company headquartered in the Czech Republic. Its algorithm helps users find flight routes and prices that other search engines may not identify, performing billions of price checks across 95% of global flight content.
Задачи
- Support the analytical side of refunds operations by building reliable data structures, tracking process flows, and partnering with Finance, Product, and Engineering to optimize airline recovery performance;
- Partner with CS Operations to turn large-scale datasets into actionable insights supporting agent productivity, queue management, and customer satisfaction;
- Identify inefficiencies across CS Operations and Refunds as a collaborative process expert, using AI tools to streamline daily workflows;
- Collaborate with Workforce Management and vendor partners to provide accurate data for volume forecasting, productivity tracking, and headcount modeling;
- Co-create automation processes with Engineering by evaluating expected efficiency gains and supporting smooth post-implementation transitions;
- Maintain and improve internal data pipelines by writing optimized SQL queries and keeping shared reporting tools up to date;
- Develop clear, empathetic, and data-backed narratives for senior leadership that explain operational challenges and propose thoughtful solutions.
Требования
- Proven experience in a business analytics role, translating complex operational data into business decisions, ideally in a Customer Support environment;
- Strong SQL skills, including writing and managing queries, understanding data structures, and supporting peers through code reviews;
- Professional proficiency in English, written and verbal;
- Ability to communicate clearly and empathetically with diverse stakeholders and senior leadership;
- Ability to work in an adaptable, fast-paced environment with flexibility, open collaboration, and mutual support;
- Collaborativeproblem-solving approach, curiosity, and willingness to experiment with innovative methods for complex operational challenges;
- Nice to have: Experience with Data Visualization tools such as Looker, Tableau, or PowerBI, curiosity about AI tools.
Условия
- Monthly entitlement of 200 Euro redeemable through Cobee;
- Cobee flexible compensation allows allocation of up to 30% of gross salary to certain products or services using tax exemption;
- Flexible working hours;
- 30 Paid vacation days and sick days;
- Annual financial bonus based on company and individual performance;
- Flight vouchers for Kiwi anniversaries;
- Relocation package including visa
-
Senior (Operations) Business Analyst
Hace 1 día
cataluña, cataluña, España TheFork Jornada completaJoin our Movement and Champion Restaurant Culture! ðAt TheFork we believe that the best things in life happen around the table. As the leading restaurant booking platform in Europe, we connect the broadest community of loyal diners with the world's favorite restaurants. Powered by innovation and a deep passion for the restaurant industry, we create unique...
-
Graduate Business Operations Analyst
Hace 15 horas
cataluña, cataluña, España Ddn Jornada completaAbout the Role DDN is seeking a highly motivated License Management Specialist to own and continuously improve the end-to-end software licensing, entitlement, and software customer enablement process across DDN’s portfolio, including EXAScaler, Infinia, Horizon, and future software offerings. The role ensures that software-related orders transition...
-
Senior Business Operations Analyst
Hace 2 días
cataluña, cataluña, España TheFork Jornada completaJoin our Movement and Champion Restaurant Culture! ðAt TheFork we believe that the best things in life happen around the table. As the leading restaurant booking platform in Europe, we connect the broadest community of loyal diners with the world's favorite restaurants. Powered by innovation and a deep passion for the restaurant industry, we create unique...
-
cataluña, cataluña, España Amazon Jornada completaAre you passionate about transforming operational processes through data-driven insights? Are you motivated to have a direct impact on customers around the world? Do you have a business analytics background and love for continuous improvement and finding creative solutions to challenging problems? Amazon's Translation Services team is responsible for...
-
Business Analyst In Digital Transformation
Hace 3 días
cataluña, cataluña, España Accenture España Jornada completaОписание Accenture is a global professional services company that helps businesses, public administrations, and other organizations develop their digital core, optimize operations, accelerate revenue growth, and improve citizen services. Задачи Gather, analyze, and document functional and non-functional requirements, converting them into...
-
Business Analyst In Translation Services
Hace 3 días
cataluña, cataluña, España Amazon Jornada completaОписание: Amazon's Translation Services team provides translation tools and solutions supporting the localization and translation needs of Amazon businesses. The Vendor Management & Data Insights team consolidates vendor management operations and centralized reporting for invoicing, pricing, and metrics, providing the data foundation for...
-
Analyst / Business Analyst
Hace 1 día
cataluña, cataluña, España Omega CRM Consulting Jornada completaThe purpose of this role is to enable and support project delivery through the capture and analysis of user and business needs, ensuring project outcomes are aligned with the service vision and business strategy. Descubra exactamente qué habilidades, experiencia y cualificaciones necesitará para tener éxito en este puesto antes de enviar su solicitud a...
-
Analyst / Business Analyst
Hace 2 días
cataluña, cataluña, España Colibrix Limited Jornada completaCentral Operations refers to a new approach in Amazon Logistics to define a escalable solution to run the increasingly complex and growing last mile delivery network. Central Operations is a key strategic initiative with a vision to transform the way Amazon Logistics (AMZL) executes route planning, scheduling and last mile delivery. We are looking for an...
-
Senior Data Analyst
Hace 2 días
cataluña, cataluña, España Docplanner Jornada completaCompany DescriptionAt Docplanner Group, we're on a mission to help people live longer, healthier lives. Inscríbase (haciendo clic en el botón correspondiente) después de revisar toda la información relacionada con el trabajo a continuación. As the world's largest healthcare platform, each month, we connect 24 million patients with 280k doctors across...
-
Customer Operations Lead
Hace 16 horas
Cataluña, Cataluña, España Physiol Jornada completaAs the Customer Service Manager – Iberia, you will lead and develop the Customer Service organisation across Spain and Portugal, ensuring a high-quality, customer-focused service and a consistent customer experience across the region. This is a hands-on leadership role, combining people leadership, operational ownership and continuous improvement, with the...