Customer Service Representative

hace 3 semanas


Barcelona, España CPM International A tiempo completo
About Us

At CPM International, we pride ourselves on our global presence in over 30 countries, offering tailored multilingual support to diverse markets.

We value customer service, sales, and technical support solutions for clients worldwide.

We celebrate diversity, embracing unique styles and fostering an inclusive workplace that empowers you to bring your whole self to work.

About Our Client

New Balance believes that we are born to move, committed to innovative products combining function and fashion, performance, and style.

Each international team member plays a vital role in supporting the company to share these values with customers worldwide.

Job Responsibilities

Work collaboratively with consumers to answer product information requests and resolve queries in a skilful and professional manner.

Put yourself in our customers' shoes, analysing their problems and offering individual solutions.

Offer an omnichannel service to our consumers via telephone, email, chat, and social media.

Develop a sound understanding of the products and services offered by our client.

Become an expert on all things New Balance and embody our company values.

Requirements
  • A fluent level of French and Italian with exceptional grammar and spelling skills
  • High level of English (both written and spoken)
  • A genuine passion for delivering outstanding customer service
  • Ability to deal with sensitive calls with empathy
  • Strong administrative skills with a keen eye for detail
  • A professional outlook and proactive approach to problem-solving
What We Offer
  • Start date: ASAP
  • Contract: Temporary (3-month contract with 1-month probation period)
  • Part-time: (30 hours/week)
  • Working days/hours: Monday to Friday 10:00 am to 4:00 pm
  • Salary: €14,154 gross per year
  • Incentives: Top performance incentives
  • Holidays: 24 calendar days per year
  • Paid bank holidays + 1 extra day in lieu
  • Hybrid: 4 days per month at the office and for training purposes
  • Training: 8 days of full-time training fully based in the office
Other Benefits
  • Best-in-class people engagement activities and programs
  • Ongoing training and development and an opportunity for you to cultivate a new and exciting career in a high-growth environment
  • Employee Assistance Program - Free, confidential, and impartial guidance and support
  • Employee Benefits Club - a wide range of exclusive perks and rewards as a valued member of our organisation
  • New Balance online discounts 30% off
  • Option to sign-up for Discounted Private Health Insurance
  • Referral Program - Bring a friend and get a referral bonus
  • Access to LinkedIn specialised training & courses


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