Customer Experience
hace 2 días
is a leading developer of cryptocurrency trading software, building the leading automation platform for crypto trading—turning complex markets into simple yet powerful algorithmic strategies. We serve a global community of individual and institutional traders and developers who rely on our security-first, reliable, and battle-tested infrastructure to run strategies 24/7. As Head of Customer Experience (CX) at , you will influence our customer experience strategy across the entire lifecycle — from acquisition and onboarding to support, retention, and community engagement. Your mission is to deliver a world-class, AI-enhanced CX function that drives satisfaction, loyalty, and growth across our global user base. Define and own the end‐to‐end customer experience strategy, aligning with company objectives and growth goals. Introduce and manage intelligent tooling for chatbots, ticket triage, sentiment analysis, and proactive support. Measure and improve CX KPIs (CSAT, NPS, first response time, resolution time) using data and AI insights. Use data‐driven insights to identify churn risks, drive product feedback loops, and inform feature prioritization. Maintain high performance across all key CX metrics with continuous iteration and optimization. Helpdesk, Telegram, Discord, LinkedIn, and other owned platforms. Ensure high responsiveness, alignment with brand tone, and moderation excellence across all platforms. Build a performance‐driven, empathetic, and fast‐learning CX culture. Manage the CX department budget, ensuring efficient use of resources across headcount, tools, and programs. 5+ years in Customer Experience, Customer Support, or Success roles — including 3+ years leading distributed CX teams. Strong leadership, communication, and analytical skills — comfortable with reporting and KPI management. Deep familiarity with omnichannel CX tools (Zendesk, Intercom, Discord, Telegram, CRM platforms). Fluent English; additional languages are a plus. Familiarity with community management and brand reputation in online public channels. Shape the product roadmap and user experience alongside executive leadership. Global & Remote
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Customer Experience
hace 5 días
Barcelona, España 3Commas.io A tiempo completoio is a leading developer of cryptocurrency trading software, building the leading automation platform for crypto trading—turning complex markets into simple yet powerful algorithmic strategies. We serve a global community of individual and institutional traders and developers who rely on our security-first, reliable, and battle-tested infrastructure to...
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Customer Experience
hace 6 días
Barcelona, España 3Commas Capital Inc. A tiempo completo3Commas.Io is a leading developer of cryptocurrency trading software, building the leading automation platform for crypto trading—turning complex markets into simple yet powerful algorithmic strategies. Our AI-driven bots (DCA, Grid, Signal), deep integrations with TradingView, and a robust API enable traders to automate and optimize across 15+ major...
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Customer Experience Manager
hace 28 minutos
Barcelona, España Nutanix A tiempo completoThe OpportunityHungry, Humble, Honest, with Heart. The Opportunity: Are you an experienced customer-facing professional with a strong technical background and a passion for building relationships with mid-senior-level stakeholders? If so, you would thrive in our newly established Customer Experience organization. There, you can play a pivotal role in driving...
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Customer Experience Manager
hace 29 minutos
Barcelona, España Nutanix A tiempo completoThe Opportunity Are you an experienced customer-facing professional with a strong technical background and a passion for building relationships with mid-senior-level stakeholders? If so, you would thrive in our newly established Customer Experience organization. There, you can play a pivotal role in driving customer success, working alongside a collaborative...
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Customer Experience Agent
hace 3 días
Barcelona, España CooperSurgical A tiempo completoCooperSurgical is a leading fertility and women's healthcare company dedicated to putting time on the side of women, babies, and families at the healthcare moments that matter most in life. CooperSurgical is at the forefront of delivering innovative assisted reproductive technology and genomic solutions that enhance the work of ART professionals to the...
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Customer Experience Specialist
hace 1 semana
Barcelona, España Blu Selection A tiempo completoAbout the job Are you ready to join a fast-growing company with a strong mission to drive sustainability and innovation? At CHG-MERIDIAN, we are pioneers in financial solutions and equipment management across the IT, Industrial, and Healthcare sectors. Our leasing solutions empower businesses with advanced technology while promoting sustainability...
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Customer Experience
hace 2 semanas
Barcelona, España Vitaance A tiempo completo**Sobre Vitaance**: ¡En Vitaance, estamos en la búsqueda de un/a Customer Experience entusiasta y con gran orientación al cliente para unirse a nuestro equipo! Si eres una persona organizada, con atención al detalle y te apasiona brindar una excelente experiência a clientes y usuarios, esta es tu oportunidad. Vitaance es una startup innovadora...
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Customer Experience Specialist
hace 23 minutos
Barcelona, España Agoda A tiempo completoAbout AgodaAt Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world. Today, we are part of Booking Holdings (NASDAQ: BKNG), with a diverse team of over 7,000 people from 90 countries, working...
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Customer Experience Specialist
hace 26 minutos
Barcelona, España Planeta Group A tiempo completoDesdeGrupo Planeta nos encontramos en la búsqueda de un/a Customer Experience SpecialistMisión: velar por la estrategia de la experiencia del alumno dentro de la escuela, con el propósito de conseguir un desarrollo sostenible del negocio a través del desarrollo de la experiencia de los estudiantes.¿Cuál sería tu día a dí a?- Desarrollar, liderar e...
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Customer Experience Activation Lead
hace 5 días
Barcelona, España Novartis A tiempo completo58500 is the number of HCPs that we interact with every year in the Spanish healthcare system. In Novartis, we are constantly working to provide the best health solutions and focus on innovation to better communicate and engage with our professionals and patients.- Our Customer Experience Projects, are key to develop a customer centric mindset in the...
