French & English Customer Service Advisor
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We are looking for a highly autonomous, solution-oriented, and process-driven professional to join our Netherlands Customer Service team. The ideal candidate thrives in a fast-paced environment, seamlessly juggling multiple tasks—from active phone calls to SAP and Salesforce (SFDC) data management—while maintaining strict adherence to company procedures and team KPIs. Following an initial training period, you will be expected to quickly gain autonomy, take ownership of your accounts and activities, and proactively drive solutions for both internal and external stakeholders.
Build strong customer relationships, gaining a deep understanding of their business, organization, and key contacts.
End-to-End Order Processing & Quality Control
Perform quality checks and implement corrective actions when required.Follow established procedures and quality standards, including QS 9000, ISO, and related guidelines.
Support team KPI achievement, including order accuracy, response times, and OTIF performance.
Collect and analyze information to support effective root-cause investigations and resolution.
Master Data Maintenance & Financial Support
Maintain Customer Master Data in accordance with company procedures and guidelines.
Process updates related to customer, material, and pricing data.
Support cash collection and credit hold processes.
Sales Support, Forecast Tracking & Operations
Monitor sales performance against forecasts and investigate key variances with customers.
Support Sales with
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