Customer Solutions Manager, AGS-Tech-Field-EMEA-ScaleCSM
hace 1 mes
AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.
As an Amazon Web Services (AWS) Customer Solutions Manager (CSM), you will be responsible for helping guide AWS customers along their multi-year journey to the cloud. In this highly visible position, you will ensure that all AWS teams are working together effectively and efficiently to deliver outcomes for the customer.
In the role, you will be a trusted partner to our AWS customers, leveraging your delivery experience with technical change programs to help shepherd the customer through their stages of AWS adoption. Guiding the customer through the operational, educational, and governance aspects of a successful AWS cloud journey.
You will interface with AWS customers and AWS leadership, driving collaboration between the other core account groups (Sales, Support, Solutions Architecture, and Professional Services), product/engineering teams, and customer teams, planning and supporting workload migrations. You will translate strategic initiatives in the account plan into executable actions, working backwards from our customers' key milestones. The delivery of education plans, roadmap to business outcome alignments, Executive Briefing Sessions, and go-live events and transitions are a few items owned by the CSM that are critical to the success of our customer’s cloud journey.
At AWS, you are encouraged to think big, invent, and take ownership of customer challenges. You will not only bring the best of AWS/Amazon to our customers, but you will help solve the customer’s challenges through new ideas, tools, and mechanisms.
Successful candidates will have a delivery and change management background, be detail-oriented, have excellent problem-solving abilities, and be exemplary communicators both at the executive and project team level. You will be a peer leader, have the ability to gain stakeholder buy-in, negotiate, and lead virtual teams. Your experience and operational excellence will influence the team’s decisions, provide insight, and help drive secure and robust solutions.
You will evangelize AWS services and guide customers in adopting them. You should be passionate about delivering a great customer experience by deploying AWS solutions and inspiring innovation. You will be obsessed with contributing to the day-to-day management of your customers' successful adoption of AWS.
Do you look around corners for ways to engage and service customers? Are you passionate about using technology to solve business problems that have big customer impact?
Come build the future with us.
About the team
Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
Why AWS
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.
Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.
Mentorship and Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship, and other career-advancing resources here to help you develop into a better-rounded professional.
Minimum Qualifications:
- Experience of large scale IT/digital/business transformation or migration programs in a customer-facing role.
- Superior written and verbal communication skills, including a demonstrated ability to effectively deliver information to c-suite/VP level.
- Strong organizational governance and troubleshooting skills with precise attention to detail.
- Direct experience implementing AWS/cloud services.
- Robust understanding of key technology and market trends.
- PMP and/or SCRUM/Agile, SAFe certified.
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify, and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( to know more about how we collect, use, and transfer the personal data of our candidates.
#J-18808-Ljbffr-
Madrid, España Amazon A tiempo completo.Customer Solutions Manager, AGS-Tech-Field-EMEA-ScaleCSM AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes...
-
Madrid, España Amazon A tiempo completo.Customer Solutions Manager, AGS-Tech-Field-EMEA-ScaleCSMAWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes...
-
Aws Solutions Architect Manager, Ags
hace 2 meses
Madrid, España Engineeringuk A tiempo completo.You will need to login before you can apply for a job.AWS Solutions Architect Manager, AGS - Tech - Field - EMEA - SA CSCView more categories View less categories Sector Construction and Building Services ,Technology Role Professional Contract Type Permanent Hours Full TimeDESCRIPTIONAre you passionate about developing early career professionals in the tech...
-
Madrid, España Amazon A tiempo completo.Senior Customer Solutions Manager, AGS EMEA, Europe North, CSMJob ID: 2809094 | AWS EMEA Sarl (Norway Branch) - I10As an Amazon Web Services (AWS) Senior Customer Solutions Manager you will be responsible for helping guide the largest and most complex AWS customers along their multi-year journey to the cloud. In this highly visible position you will ensure...
-
Solutions Architect, Ags-Emea-Field-Smb-Sa
hace 1 mes
Madrid, España Amazon A tiempo completo.Solutions Architect, AGS-EMEA-Field-SMB-SA Job ID: 2802111 | AWS EMEA SARL (Israel Branch)AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector.Amazon Web Services is looking for a...
-
Solutions Architect, Ags-Emea-Field-Smb-Sa
hace 1 mes
Madrid, España Amazon A tiempo completo.Solutions Architect, AGS-EMEA-Field-SMB-SAJob ID: 2802111 | AWS EMEA SARL (Israel Branch)AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector.Amazon Web Services is looking for a...
-
Madrid, España Amazon A tiempo completoSenior Customer Solutions Manager, AGS EMEA, Europe North, CSM Job ID: 2809094 | AWS EMEA Sarl (Norway Branch) - I10As an Amazon Web Services (AWS) Senior Customer Solutions Manager you will be responsible for helping guide the largest and most complex AWS customers along their multi-year journey to the cloud. In this highly visible position you will ensure...
-
Madrid, España Amazon A tiempo completoSenior Customer Solutions Manager, AGS EMEA, Europe North, CSM Job ID: 2809094 | AWS EMEA Sarl (Norway Branch) - I10 As an Amazon Web Services (AWS) Senior Customer Solutions Manager you will be responsible for helping guide the largest and most complex AWS customers along their multi-year journey to the cloud.In this highly visible position you will ensure...
-
Madrid, España Amazon A tiempo completoSenior Customer Solutions Manager, AGS EMEA, Europe North, CSMJob ID: 2809094 | AWS EMEA Sarl (Norway Branch) - I10As an Amazon Web Services (AWS) Senior Customer Solutions Manager you will be responsible for helping guide the largest and most complex AWS customers along their multi-year journey to the cloud. In this highly visible position you will ensure...
-
Madrid, España Amazon A tiempo completoSenior Customer Solutions Manager, AGS EMEA, Europe North, CSM Job ID: 2809094 | AWS EMEA Sarl (Norway Branch) - I10 As an Amazon Web Services (AWS) Senior Customer Solutions Manager you will be responsible for helping guide the largest and most complex AWS customers along their multi-year journey to the cloud. In this highly visible position you will ensure...
-
Madrid, España Amazon A tiempo completo.Startups Customer Acquisition Manager, AGS EMEA HQ Demand Generation AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies...
-
Madrid, España Mygwork A tiempo completo.Startups Customer Acquisition Manager, AGS EMEA HQ Demand Generation, Madrid This job is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. DESCRIPTION: AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue,...
-
Madrid, España Engineeringuk A tiempo completo.Startups Customer Acquisition Manager, AGS EMEA HQ Demand GenerationDESCRIPTIONAWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading...
-
Madrid, España Engineeringuk A tiempo completo.Startups Customer Acquisition Manager, AGS EMEA HQ Demand Generation DESCRIPTION AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with...
-
Madrid, España Amazon A tiempo completo.Startups Customer Acquisition Manager, AGS EMEA HQ Demand Generation AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies...
-
Madrid, España Amazon A tiempo completo.Startups Customer Acquisition Manager, AGS EMEA HQ Demand GenerationAWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies...
-
Madrid, España Engineeringuk A tiempo completo.Startups Customer Acquisition Manager, AGS EMEA HQ Demand Generation DESCRIPTIONAWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading...
-
Madrid, España Engineeringuk A tiempo completo.Startups Customer Acquisition Manager, AGS EMEA HQ Demand GenerationDESCRIPTIONAWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading...
-
Madrid, España Mygwork A tiempo completo.Startups Customer Acquisition Manager, AGS EMEA HQ Demand Generation, MadridThis job is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.DESCRIPTION:AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue,...
-
Solutions Architect, Ags-Emea-Field-Smb-Sa
hace 1 mes
Madrid, España Amazon A tiempo completoSolutions Architect, AGS-EMEA-Field-SMB-SAJob ID: 2802111 | AWS EMEA SARL (Israel Branch)AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector.Amazon Web Services is looking for a highly...
