Customer Experience Consultant

hace 1 semana

Valencia, España A.P. Moller - Maersk A tiempo completo

Join Maersk as a Customer Experience Consultant and help deliver exceptional service to our global customers.We’re looking for a customer‑oriented professional with high energy and a passion for turning challenges into opportunities. If you thrive in fast‑paced environments and love delivering world‑class experiences, we invite you to apply.BenefitsIndustry‑leading talent development programsCompetitive compensation and benefitsFlexible workplace policies and working hoursAccess to extensive internal training opportunitiesExcellent benefits including a competitive pension scheme and health insuranceResponsibilitiesManage and monitor the end‑to‑end shipment process.Coordinate with stakeholders across the shipment lifecycle.Ensure seamless orchestration of shipment flow.Deliver value‑adding solutions through strong business and process understanding.Resolve customer and stakeholder queries promptly and professionally.Maintain a customer‑centric approach and proactively prevent recurring issues.Prepare and submit documentation accurately and on time.Support cross‑sell and up‑sell initiatives and contribute to customer retention.Adhere to SOPs/IOPs and identify deviations proactively.Communicate effectively with customers and internal teams.Participate in client calls to ensure smooth process execution.Record and report performance insights, highlighting wins and improvement areas.Collaborate with KCMs and the Commercial team to strengthen customer relationships.Monitor customer‑specific SOPs and KPIs.Execute reports and tasks assigned by the Team Leader/Manager.QualificationsExperience in logistics or related fields.Fluency in Spanish and English.Strong communication and stakeholder management skills.Customer‑centric mindset with a passion for service excellence.Results‑driven and highly organized, even under pressure.A collaborative team player who fosters teamwork.Solid understanding of operational processes.A proactive, positive attitude with a strong sense of urgency.Persistence in driving issues to closure despite obstacles.Applications must be submitted in English.Applicants must have the legal right to work in Europe at the time of application.Senior LevelAssociateEmployment TypeFull‑timeJob FunctionCustomer ServiceTransportation, Logistics, Supply Chain and StorageLocation: Valencia, Valencian Community, Spain.If you’re ready to grow your career with a global leader and make a meaningful impact, we’d love to hear from you.#J-18808-Ljbffr

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