Global Operations Analyst
hace 3 semanas
At VML, we are a beacon of innovation and growth in an ever-evolving world. Our heritage is built upon a century of combined expertise, where creativity meets technology, and diverse perspectives ignite inspiration. With the merger of VMLY&R and Wunderman Thompson, we have forged a new path as a growth partner that is part creative agency, part consultancy, and part technology powerhouse.
Our global family now encompasses over 30,000 employees across 150+ offices in 64 markets, each contributing to a culture that values connection, belonging, and the power of differences. Our expertise spans the entire customer journey, offering deep insights in communications, commerce, consultancy, CRM, CX, data, production, and technology. We deliver end-to-end solutions that result in revolutionary work.
Who we're looking for:VML EMEA HQ is seeking an Operations Analyst to join our Madrid team. You will drive process optimization and data-driven decision-making across our Global Business Operations, playing a key role in enhancing efficiency and effectiveness across VML worldwide. You will leverage your analytical skills to identify improvement opportunities, implement solutions, and contribute to strategic initiatives. You will also collaborate with cross-functional teams and stakeholders worldwide to streamline processes, improve data quality, and support VML's growth.
What you'll be doing:- Data Analysis & Process Improvement: Analyze operational data to identify trends, patterns, and areas for improvement; develop and implement process enhancements for increased efficiency, cost reduction, and optimized resource allocation.
- Process Documentation & Scalability: Document processes, procedures, and workflows, ensuring scalability and adaptability across global teams.
- Cross-Functional Collaboration: Collaborate with teams (e.g., People, New Business, Finance, Risk and Controls) to gather requirements, analyze data, and develop solutions.
- Reporting & Communication: Prepare reports and presentations to communicate findings and recommendations, tailoring communication for diverse audiences.
- KPI Monitoring & System Deployment: Monitor KPIs and support training development and deployment of new systems/processes, including change management.
- Dashboard Development & Maintenance: Develop and maintain operational dashboards and reporting tools for a global user base.
- Special Projects & Best Practices: Contribute to special projects and initiatives, leveraging best practices from different markets.
- Education: Bachelor's degree (Business Administration, Operations Management, Data Analytics, or related field preferred).
- Business Acumen: Foundational understanding of business concepts (finance, marketing, operations).
- Communication: Excellent English proficiency (written and spoken).
- Technical Skills: Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word).
- Adaptable & Proactive: Thrives in a dynamic environment, readily adjusts to shifting priorities, and proactively seeks process improvement and innovative solutions.
- Analytical & Problem-Solving: Strong analytical abilities, adept at problem-solving, and capable of drawing actionable insights from complex data.
- Project Management: Skilled in managing multiple projects simultaneously, prioritizing effectively, and meeting deadlines.
- Communication & Collaboration: Excellent communication and presentation skills tailored to diverse audiences, with proven ability to collaborate effectively in cross-functional, multicultural teams.
- Tech-Savvy & Process-Oriented: Comfortable with various software and technology tools, including Microsoft Office Suite; experience with project management or data analysis software a plus. Demonstrates a structured and organized approach to work with a keen eye for detail.
- Continuous Learner & Solution-Oriented: Possesses a strong desire to learn and expand their knowledge, approaching challenges with a positive, resourceful, and solution-oriented mindset.
- Strong Work Ethic & Accountability: Demonstrates a commitment to hard work, dedication, and delivering high-quality results, taking ownership and responsibility for their work.
- Time Management & Prioritization: Excels at managing time effectively, prioritizing tasks, and meeting deadlines in a fast-paced environment.
- Receptive to Feedback & Ethical: Open to feedback and committed to continuous improvement, upholding high ethical standards and acting with integrity.
- Occasional international travel may be required.
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