Client Services Representative

hace 1 semana

Valencia, España Gi Group A tiempo completo

Gi Group es la multinacional Italiana líder en el mundo que ofrece soluciones integrales para el desarrollo del mercado laboral. Nuestra misión es contribuir con una visión global al desarrollo del mercado laboral con el objetivo principal de aumentar la empleabilidad, basándonos siempre en el valor personal y social del trabajo. From our Barcelona office, we are currently looking for a Customer Service Representative for the German-speaking market , to join a leading biotechnology company based in Barcelona.As a Customer Service Representative , you will play a key role as the interface between customers, logistics, manufacturing, and sales or service representatives, ensuring high-quality service and contributing to Agilent's excellent customer experience.Manage customer (internal and external) inquiries and service requests, such as end-to-end order status management, repair/calibration requests, product changes, or returns.• Handle activities related to product/service order fulfillment, including invoicing requirements and contract administration.• Collaborate closely with logistics and manufacturing teams to coordinate product deliveries and monitor inventories.• Ensure effective and fluent communication with customers from the German-speaking market.We are looking for a proactive, solution-oriented individual with strong time management skills. A customer-focused mindset and the ability to handle multiple tasks related to order administration and customer service are essential.Native-level German (mandatory).• Fluent English (mandatory).• Knowledge of French and/or Spanish is a plus.• Higher education or specialized training, or an equivalent combination of education and experience.• Proficiency in Microsoft Office tools, especially Excel and Word.Immediate start through a temporary agency contract ( ETT ).• Contract duration: Full-time position: Schedule: Monday to Friday, 08:00 to 17:00 (flexible hours available).• Hybrid model: 2 remote days (Monday and Friday), 3 onsite days (Tuesday to Thursday).• You will have the opportunity to work for a leading company in the biotechnology sector, in a dynamic and international environment, with a team that values excellence in customer service.

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