Account Delivery Lead

hace 1 mes

Zaragoza, España DXC Technology A tiempo completo

Job Description:

DXC Technology is a global professional services company whose mission is to lead the digital transformation of our clients by advising and guiding them in the application of technology to obtain the best results and increase the competitiveness of their companies. With more than 130,000 professionals and expert technologists, collaborating in more than 70 countries together with an exceptional network of partners, we offer advanced IT services and solutions.

In Spain, we are one of the main leaders in the IT market. We have nearly 8,000 professionals, distributed in thirteen locations, with centers of excellence in cutting-edge technologies such as Cloud, Business Intelligence, AI, or Automation among many others, serving more than 200 customers from all industries in the public and private sectors. We work with leading companies in the country that trust us to guide their digital transformation.

We develop active policies of diversity and inclusion of people with disabilities and we are proud to have a representation of approximately 49% of female professionals.

At DXC Spain we are looking for a Account Delivery Lead to join our great team.

Results:

  • Achieve assigned KPI targets.
  • Achieve Account Operating Profit (AOP) and RCOW, CCOW and NTCOW cost budget.
  • Achieve the Annual Recurring Revenue (ABR) budget.
  • Achieve the Net Promoter Score (NPS) Index.
  • Meet Service Level Agreements (SLAs) at planned cost.
  • Meet contractual deliverables.

Responsibilities:

  • Ensure delivery of contracted services/solutions to a customer and communicate customer needs to account teams.
  • Be the customer advocate and ensure problem resolution and escalation management in close collaboration with the service management and delivery organisation.
  • Have joint responsibility for the account operational plan with AE and Service Lines.
  • Responsible for Growth; drive up-sell and cross-sell opportunities.
  • Operate within the defined cost structure.
  • Provide input to the organisation's roadmap.
  • Implement service improvements, productivity improvements and cost optimisation plans.
  • Support the organisation in driving and implementing continuous innovation for the customer.
  • Ensure compliance and maximum use of DXC standard products and tools in close collaboration with T&T, solutions and sales support.
  • Actively represent Deliver at account management level (i.e. new and existing business and account strategy).

What will you find at DXC?

  • Professional development
  • Leading projects in market reference clients.
  • Excellent work environment.
  • Flexibility and work-life balance.
  • Work with leading technologies within the IT sector.
  • Access to DXC University with unlimited certifications.
  • Social and responsible commitment.
  • Stable employment.
  • Social benefits.
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