Customer Onboarding Manager

hace 2 días

Madrid, España Pleo A tiempo completo

Join to apply for the Customer Onboarding Manager - DACH role at PleoMessy spend management is tricky business. And tedious processes are a lose‑lose situation for all involved, not just finance. At Pleo, we’re changing that. We build spend solutions that make managing money seamless, empowering, and surprisingly effective for finance teams and employees alike—with a vision to help all businesses ‘go beyond’. The word ‘Pleo’ actually means ‘more than you’d expect’, and living by that mantra has been the secret to our success over the last 10 years.Now, we’re at a pivotal moment in our journey; every move we make has a direct impact on our 40,000+ customers, our business, and our collective success. We need people who take pride in uncovering customer needs, who turn complex problems into simple solutions, challenge the way things are done (respectfully), and always aim high. With great ambitions driving us forward, we can’t say we’ve got this whole thing figured out. And frankly, that’s half the fun What we can say is that we’re a driven, progressive, and, importantly, a kind bunch of 850+ people from over 100 nationalities, all committed to delivering the future of business spending together.About The RoleWe’re looking for a German‑speaking Onboarding Manager to join our CX Onboarding Team at Pleo. In this role, you will be responsible for overseeing the Onboarding process, performing onboarding, collaborating with customers and internal teams to ensure a seamless onboarding experience. Your role will involve understanding customer requirements, configuring the software, providing technical support, and managing the project from start to finish, and work with an objective to make the customer successful and reference‑able. You will also be part of a project that looks at scaling Onboarding and making it more self‑serve. If you’re excited about time to value, making customers successful from the start and continuously improving processes, then this is the opportunity for youWho You’ll Be Working With And Reporting ToYou’ll report to our Manager of CX Onboarding and work closely with teams in Sales, Adoption and

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