Customer Support Specialist
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its future-facing technology enables finance teams to control and automate company spending at scale.
Payhawk is a leading global spend management solution for scaling businesses. Headquartered in London and combining company cards, reimbursable expenses and accounts payable into a single product;
its future-facing technology enables finance teams to control and automate company spending at scale. Our values include supporting flat hierarchies, taking ownership and responsibility, seeking and providing feedback, managing constructive critique, and speaking our minds. We're also on a journey to measure and improve our environmental and social impact. From virtual cards to digital subscriptions, our software and automation help take paper out of the equation for our customers, too.
Providing our customers with the best support in using our products is fundamental to our success. Respond to customer queries in a timely and accurate way via email or chat (Intercom)
Update our internal databases with information about technical issues and useful discussions with customers.
Work closely with our Customer Success Specialists and Implementation Managers on customer activation and retention.
Take the extra mile to engage customers.
At least 2 years of customer support experience, preferably within payments or finance
Fluent Spanish and English
Experience working with case/ticket management systems (Salesforce, Jira etc)
30 days holiday paid leave
~ Exchange policy to another Payhawk office (London, Amsterdam, Paris, Berlin, Barcelona and Vilnius)
~ Flexible working hours and opportunity to work from home
~ Applications: please note we only accept CVs in English
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.
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barcelona, provincia de barcelona, España Woolsocks - The money app Jornada completaWoolsocks is looking for Barcelona-based Customer Support Specialist for a dynamic customer-facing role. You will be responsible for supporting our customers, managing incoming tickets, escalating cases to the right departments when needed, and helping us improve our support processes across different markets. Key Responsibilities: Be the first point of...
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