First Line Analyst with German 80% FROM HOME

hace 2 semanas

Barcelona, España Computacenter A tiempo completo

Location and Contract Location: Spain - Barcelona | Job-ID: | Contract type: Company Overview Computacenter is a leading independent technology partner, trusted by large corporate and public sector organisations. We help our customers to source, transform and manage their IT infrastructure to deliver digital transformation, enabling users and their business worldwide. Role Overview In Spain we are a Global Service Desk. We tailor IT related knowledge and services, and assist every employee and business partner of our customers as an individual, by finding practical solutions to their IT problems. The main responsibilities of this role will be to work together with the members of different other IT support teams and communicate with users while finding practical solutions to their IT problems. Responsibilities Answer queries via tools, phone and email, maintaining daily contact with users calling from all over Europe. Resolve IT issues of partners that occur during office work. Document and log calls on the ticketing tool. Delegate unresolved problems to competent teams. Maintain and improve customer satisfaction levels. Communicate with direct team members and different departments. Benefits Remote work 80% of the time – 4 days/month on-site. Full‑time contract 39 hours/week. Rotative schedule: Monday‑Friday 07:00‑19:00. Ticket restaurant (€1100 per year) after 3 months. Private health insurance after 6 months. Annual gross salary €20,535.87. International environment with mutual support and respect. Access to VIP District: gym discounts, restaurants, car wash, etc. Career development and leadership program opportunities. Free online language classes (GER, FRE, SPA & ENG). Fast recruitment process. Fully paid training. Ideal Candidate Advanced level of German and English. Interest in learning about IT. Positive, can‑do attitude and problem‑solving mindset. Logical thinking and enjoyment of helping others solve issues. Outstanding communication skills and customer‑focused mindset. Team player. Respectful of schedules and punctual. About Us Computacenter is a leading independent provider of IT infrastructure services. We have about 15,000 employees worldwide who accompany our international customers on their path to digital transformation. Our team of professionals serves corporate and government clients in a variety of industries. We support around 4.2 million users from our Global Service Desk. They are in more than 70 countries and speak 30 languages. At our service desk locations, you can expect a dynamic, international and informal work environment with flexible work schedules and various offers for professional and personal development. Our informal atmosphere and the strong feeling of belonging make you feel like being part of a great community. Apply Interested in joining a company with a strong sense of community? We’re growing. We’re hiring. We encourage. We empower. We support. #CCwinningtogether #J-18808-Ljbffr

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