Global Service Delivery Manager

Zurich Insurance Group is a globally recognized insurance provider headquartered in Switzerland, offering innovative and reliable insurance solutions to individuals, businesses, and institutions. With a presence in over 200 countries and territories, Zurich leverages its extensive international experience and strong local knowledge to protect customers worldwide. The Group’s commitment to sustainability, customer-centricity, and delivering results reflects its purpose of building a brighter future together. We are looking for a passionate and skilled Head of Services Delivery - Insurance Core Suite to join our dynamic Zurich Guidewire Team (ZGT). ZGT is a hub for innovation, expertise development and services delivery, supporting Guidewire platform and related tech-stack globally within Zurich. With the mandate to service Zurich’s business units which use Guidewire products, this team brings together talented professionals focused on developing & delivering digital capabilities, core platform solutions, integrate AI, build reusable assets & components – both on-prem and Guidewire cloud versions. We operate from multiple technology delivery centres spread globally to service our business units. This position is based in Barcelona Technology Delivery Center (TDC). Established in Barcelona in 2006, the TDC operates as an integral part of Zurich Insurance Group, providing cutting-edge technological solutions and support to Zurich's local and global business units. If you have experience with Guidewire technologies, a drive for continuous learning, and want to be part of a global company that values diversity, growth and customer focus, we’d love to hear from you. About the role We’re seeking a visionary and execution-driven Head of Services Delivery - Insurance Core Suite to architect and lead our worldwide core platforms service delivery operations. This role is pivotal in designing & establishing a scalable global delivery model, a core insurance platform centre of excellence fostering cross-regional collaboration, and developing differentiated service capabilities which drive Zurich's success and business growth. This role will be responsible for overall core platforms service delivery from technology centres. To be successful in this role, you will need to be bold, entrepreneurial and have experience in building teams which can deliver packaged core insurance platforms such as Guidewire, while driving innovation and operational excellence across regions. This role demands a strong grasp of delivery capability setup for insurance SaaS platforms like Guidewire. You will be instrumental in defining service offerings, building delivery playbooks, and ensuring consistent execution across geographies. Equally important is your ability to build impactful relationships with local IT leaders, application owners, and regional stakeholders. You’ll serve as a trusted advisor and strategic partner, ensuring alignment between global delivery strategy and local execution needs of packaged product implementation, support and innovation. Strategic Leadership & Global Model Development Design and implement a global delivery model that balances regional agility with centralized efficiency. Establish governance frameworks, delivery standards, and operating procedures across geographies. Lead group initiatives to unify service delivery practices and platform strategy. Cross-Functional & Global Collaboration Partner with regional leaders, functional heads, and executive stakeholders to align delivery strategy with business objectives. Facilitate global forums and working groups to drive knowledge sharing, innovation, and continuous improvement. Act as a key liaison between delivery, product, sales, and support teams to ensure cohesive execution. Service Capability Development Define, build, and evolve service capabilities across consulting, implementation, managed services, and support. Develop reusable delivery assets, playbooks, and methodologies to accelerate time-to-value. Identify emerging customer needs and translate them into scalable service offerings. Oversee global service delivery performance, ensuring SLAs, KPIs, and client satisfaction targets are consistently met. Implement tools and analytics to monitor delivery health, forecast demand, and optimize resource utilization. Drive automation, standardization, and process improvement across delivery functions. Build and lead high-performing global delivery teams with a focus on diversity, inclusion, and professional growth. Develop leadership pipelines and succession plans to support long-term scalability. Financial & Commercial Oversight Manage global delivery budgets, resource allocation, and cost optimization strategies. Support commercial teams in scoping, pricing, and structuring service engagements. Drive profitability and margin improvement across service lines. 10+ years of experience in global service delivery leadership, preferably in technology, SaaS, or consulting. ~ Proven success in building and scaling global delivery models across multiple regions. ~ Strong understanding of delivery frameworks (e.g., ITIL, Agile, Six Sigma) and service lifecycle management. ~ Experience in packaged insurance platforms such as Guidewire . ~ Bachelor’s degree required; MBA or equivalent preferred. To support your work-life balance, we have adopted a flexible working model. ~ Over 300 euros to set up your home office and additional monthly home office allowance. ~ Wide range of internal and external trainings, including English, German and Spanish classes depending on the needs. ~ Ticket restaurant and Health Insurance with the flexibility to exchange it for other benefits ~ Life and accident insurance. ~ Collective Life retirement Plan. ~Special banking and insurance conditions plus Exclusive Employees discounts. ~ Visa sponsorship if needed. Apply by sending your CV in English. We attract and retain the best-qualified individuals available, regardless of race/ethnicity, religion, gender, sexual orientation, age, or disability.