IT Service Delivery Manager

hace 2 días


Barcelona, España Insight International (UK) Ltd A tiempo completo

Role: IT Service Delivery Manager ¿Listo para inscribirse? Antes de hacerlo, asegúrese de leer todos los detalles pertenecientes a este trabajo en la descripción a continuación. Job Type: Permanent Lead the global delivery efforts for Strategic client accounts, manage end-to-end service, ensuring alignment with business objectives with Revenue as the primary Goal. Responsible for management & growth of strategic accounts generating $25 to $50 Mn annually with 500+ employees Develop and maintain strong Customer relationships with clients, acting as the main point of contact for project-related inquiries and escalations. Establish good governance with Executive Clients on multiple factors including strategic, operational and tactical parameters. Identify growth opportunities proactively and work with the Delivery Heads and Client Partner to convert them into key wins. Oversee project management processes, ensuring timely delivery of services and adherence to quality standards. Develop and implement strategic plans to enhance service delivery and drive continuous improvement. Collaborate with internal teams to design and implement solutions that enhance client satisfaction and drive service improvement. Analyze



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