Enterprise Support Specialist
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As an Enterprise Support Specialist, you will play a key role in delivering high-quality technical and operational support to enterprise customers using veterinary practice management software. You will act as the primary point of contact for large, often multi-site veterinary clinic groups, managing complex support requests and ensuring an exceptional customer experience. Combining strong customer service skills with financial and technical knowledge, you will help customers optimize their systems and resolve issues related to invoicing, payments, taxation, and accounting integrations. You will build trusted relationships with key stakeholders while managing escalations and ensuring service-level targets are consistently achieved. Working within an international, remote-first SaaS environment, you will collaborate with teams across Sales, Marketing, Implementation, and Product Development. This is a six-month contract offering the opportunity to contribute to meaningful digital healthcare solutions while supporting the growth of an innovative global business.
Accountabilities: Manage enterprise customer support: Serve as the primary support contact for enterprise customers, particularly large and multi-site veterinary clinic groups, ensuring timely, professional, and effective assistance.
Resolve complex support cases: Take ownership of escalations and challenging customer requests, coordinating with relevant stakeholders and following issues through to resolution.
Support financial operations: Assist customers with finance-related questions and system configurations, including invoicing,
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