Senior Customer Success Manager
hace 2 días
Global SaaS Scale-up | $28M Series B InvestmentPersonalized 1:1 Coaching Prague or Barcelona | Hybrid, 4 days in-office About CloudTalkPowered by a January 2024 $28 million Series B investment from top investors like KPN Ventures, Lead Ventures, Point 9, and HenQ, CloudTalk's AI-powered business communication platform helps 4,000+ sales and support teams make customer experience the greatest competitive advantage for driving more revenue. CloudTalk works seamlessly for businesses of all sizes, from scale-ups like Deel and TIER to big players like Nokia, Glovo, and Rakuten. Modern businesses all around the world can lead meaningful conversations while managing calls and messages from one place. CloudTalk is on a mission to create a unified ecosystem for sales and customer service teams' communication where every professional can engage in more productive and meaningful conversations. The Challenge AheadAs a Senior Customer Success Manager, you'll take ownership of our highest value, Mid-market clients. Your mission? To drive engagement, maximize adoption, and ensure long-term customer success - leading to seamless renewals and expansion opportunities. This role is perfect for a strategic, customer-focused professional who thrives in high-velocity B2B SaaS and has a passion for solving technical roadblocks before they arise. If you're looking to make a tangible impact in a fast-growing AI-powered SaaS company, this is the challenge for you. What's in it for you?Be part of one of Europe's fastest-growing SaaS companiesWork with cutting-edge AI products in a high-growth marketJoin a global team – work with talented CloudTalkers across Europe, the US, and Asia, both in-person and remotely. Check out our Life at CloudTalk on InstagramHave a front-row seat in our journey to $100M ARR What You'll Work OnOwn the full customer journey – from onboarding to renewals, ensuring customers extract maximum value from CloudTalk. Be a trusted product expert – guide clients through best practices, collaborate with Technical Consultants, and help customers leverage advanced features. Drive revenue expansion – proactively identify opportunities for upsells and higher-tier plan advocacy. Enhance customer health – monitor usage, prevent roadblocks, and improve retention through Velaris and other analytics tools. Close collaboration with Sales & Product – ensure seamless handoffs, share customer insights, and contribute to product innovation. What Makes You a Great FitCustomer-first mindset – you thrive on making customers successful. Data-driven & analytical – you're comfortable working with Excel/Sheets, BI dashboards, and customer insights. Technical aptitude – you enjoy learning software products inside out and can guide customers in leveraging their full potential. Industry knowledge – experience in B2B SaaS, business calling software, or cloud communication tools. Proven experience – you've worked in Customer Success, Onboarding, or
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Senior Customer Success Manager
hace 2 días
Barcelona, España PHRASE A tiempo completoSenior Customer Success Manager At Phrase, we help open the door to global business by providing the world's most comprehensive localization platform. We're transforming language technology with our AI platform to give people the content they need, in the language they speak. Whether it's for digital products like an app or website, marketing comms, legal...
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Enterprise Customer Success Manager
hace 2 días
Barcelona, España Pactum AI A tiempo completoOverview Pactum is seeking a results-driven Customer Success Manager in Spain to drive value realization and long-term success for our enterprise customers using Pactum's agentic AI platform. You will guide customers through best-practice adoption, ensure measurable outcomes post-deployment, and serve as the trusted advisor maximizing impact across their...
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Customer Success Senior
hace 19 minutos
barcelona, España Review Collect A tiempo completoSenior Customer Success Manager – Review Collect Lieu : Barcelone Contrat : Freelance to CDI Package : +50 000 € (fixe + variable déplafonné) Langues : Français et Anglais indispensables (Gestion de clients FR et UK) Disponibilité : Urgent – Début souhaité dès demain La Mission Chez Review Collect, nous aidons les marques e-commerce à reprendre...
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Senior Customer Success Manager
hace 4 días
Barcelona, España Rocket Software A tiempo completoIt's fun to work in a company where people truly BELIEVE in what they're doing! Job Description Summary: The Senior Customer Success Manager is an experienced team member within Customer Success and exhibits the core Rocket values in their everyday work. The Senior CSM will take ownership of their customer interactions and go above and beyond to ensure...
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Senior Customer Success Manager
hace 1 día
barcelona, España Alpega A tiempo completoSenior Customer Success Manager - Hybrid Alpega Group is seeking a Customer Success Manager for our TMS business line. This role will be part of the sales team at Alpega and will be based in Barcelona, Spain. Who Are We Alpega Group is a fast‑growing, leading software company with 35+ years of experience. We offer modular solutions to manage transportation...
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Senior Customer Success Manager
hace 1 día
Barcelona, España Amadeus A tiempo completoAn international travel technology leader is seeking a Customer Success Manager in Barcelona. This role entails building strong customer relationships, ensuring product value is realized, and driving revenue growth. Candidates should have a Bachelor's degree and 5–7 years of experience in Customer Success, particularly within hospitality. The position...
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Enterprise Customer Success Manager
hace 5 días
Barcelona, España Pactum AI A tiempo completoOverviewNo deje pasar esta oportunidad, inscríbase rápidamente si su experiencia y habilidades coinciden con lo que se indica en la siguiente descripción.Pactum is seeking a results-driven Customer Success Manager in Spain to drive value realization and long-term success for our enterprise customers using Pactum’s agentic AI platform. You will guide...
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Enterprise Customer Success Manager
hace 2 días
Barcelona, España Pactum AI A tiempo completoOverviewNo deje pasar esta oportunidad, inscríbase rápidamente si su experiencia y habilidades coinciden con lo que se indica en la siguiente descripción.Pactum is seeking a results-driven Customer Success Manager in Spain to drive value realization and long-term success for our enterprise customers using Pactum’s agentic AI platform. You will guide...
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Customer Success Manager
hace 2 semanas
Barcelona, España Kantox A tiempo completoWe are looking for a **Customer Success Manager **who will sit at the heart of Kantox, giving you an opportunity to work closely with the Tech, Product and Sales team, building technical knowledge and commercial skills in the process. You will ensure that our clients receive the highest value from us by supporting them at every stage of their lifecycle with...
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Manager Customer Success
hace 2 días
Barcelona, España Nutanix A tiempo completoJoin to apply for the Manager Customer Success role at Nutanix Job Summary Nutanix is building a world-class Customer Success and Renewals organisation and we are looking for a Manager of Customer Success across Southern Europe. This dynamic individual will provide transformational leadership as they scale a high-performance team focused on the adoption and...
