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Customer Service Representative Homeoffice
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We're a technology company reimagining how creators work by designing powerful, modern tools that make it simple to manage, distribute, and scale their work. The creator economy is on track to exceed $480B by 2027, yet the software powering it is fragmented and outdated. Our ecosystem of products—trusted by the biggest names in the industry—streamlines content management, distribution, and monetization. We're a global team of 150+ engineers, designers, marketers, and operators with experience at Meta, TikTok, Microsoft, N26, TIER, and WeWork.
United by a shared mission: to empower creators to grow across platforms and markets by centralizing their content, sales, and operations into a single connected ecosystem. We are looking for a dedicated and enthusiastic Senior Customer Support Agent to join our European customer service team and our going international market. In this role, you will be responsible for addressing and resolving non-technical and technical customer inquiries in English and German via chat (Intercom) related to the Infinni platform. This role reports to the Support Team Lead and will play a crucial part in ensuring our customers receive the highest standard of service.
Customer Service: Respond promptly and professionally to customer questions through chat (Intercom). Work closely with other members of the support team to share knowledge and best practices. Collaborate with cross-functional teams to resolve customer issues and improve the overall customer experience. Participate in team meetings and training sessions to stay updated on new features, tools, and processes.
Identify recurring customer issues and suggest improvements to enhance the support process. Contribute to the development and updating of support documentation and resources. Provide feedback to the Support Team Lead on potential improvements to tools and workflows. Bachelor's degree in Business Administration, Psychology, Human Resources, Finance, or a related field is preferred. at least 2+ years of experience in a customer support role, preferably in a B2B SaaS environment.
Familiarity with Intercom or similar customer support tools (e.g., Zendesk). Fluency in English and German is a must. Spanish or French is also a plus. We are a remote first company allowing our employees to work from home or abroad, please note that the role is only open to candidates based in the Canary Islands.
If you are passionate about customer service and looking for an opportunity to grow within a dynamic team, we encourage you to apply for this exciting role. Join us in delivering exceptional support to our Infinni platform users
