Fixed Network Optimization Support
hace 2 semanas
Connect44 is a company that truly values its employees and fosters a culture of collaboration and innovation.
Position Overview
Connect 44 wishes to speak with Fixed Service Engineers to join our client in Madrid.
Job location: Spain, Madrid
Available Positions: 1 position
Job type: Contract
Job Ref. Number: FNOSS
Responsibilities:- Manage Fixed Service Optimization actions.
- Manage and monitor optimization providers, defining SLA objectives.
- Define continuous improvement processes and network KPIs, based on detailed knowledge of the network and its parameters.
- Evolve the analytics and automation of the service KPIs of the Fixed network.
- Lead network initiatives related to user experience improvement.
- Actively collaborate with the areas of Network, Data, Cockpit, O&M, ATC, and Business.
- Develop guidelines and evolve data models for network optimization processes.
- Monitor fixed quality of service based on passive/active probes, network KPIs, customer complaints.
- Propose service and functional improvements based on the characteristics and availability of new technology (IP, Core, Wi-Fi access, band steer, ...).
- Collaborate with Operations and Maintenance to correct and avoid network incidents.
- Develop initiatives and strategies that allow the most efficient use of IP network resources, Transmission, and Fixed Access.
- Lead optimization actions to avoid impact on the quality of service in the event of anomalies of high traffic load.
- Interlocution with suppliers.
- Lead initiatives to improve customer experience, benchmarking and official reporting to the Ministry (based on active probes).
- Establish and follow compliance with Quality and SLA objectives, and continuous improvement processes in collaboration with the Planning and Engineering teams.
- Preparation of reports for the different committees of the company.
- Regulated Training:
Telecommunications Engineering or equivalent. - Minimum experience required:
a. 5 years of proven experience in a position of similar activity.
b. Experience in fixed network projects.
c. Experience in Project Management and Agile Methodology. - Other Knowledge:
a. Network Operator Architecture: (BRAS, BNG, Peering, Cache...).
b. Exploitation of databases (Big Query, Datastudio, Power BI).
c. Management and communication protocols.
d. Fixed Service monitoring and optimization tools.
e. Customer Service Processes and Tools. - Languages:
a. Fluent English, spoken and written, and Spanish.
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