Fixed Network Optimization Support

hace 2 semanas


Barcelona, España buscojobs España A tiempo completo

Connect44 is a company that truly values its employees and fosters a culture of collaboration and innovation.

Position Overview

Connect 44 wishes to speak with Fixed Service Engineers to join our client in Madrid.

Job location: Spain, Madrid

Available Positions: 1 position

Job type: Contract

Job Ref. Number: FNOSS

Responsibilities:
  • Manage Fixed Service Optimization actions.
  • Manage and monitor optimization providers, defining SLA objectives.
  • Define continuous improvement processes and network KPIs, based on detailed knowledge of the network and its parameters.
  • Evolve the analytics and automation of the service KPIs of the Fixed network.
  • Lead network initiatives related to user experience improvement.
  • Actively collaborate with the areas of Network, Data, Cockpit, O&M, ATC, and Business.
  • Develop guidelines and evolve data models for network optimization processes.
  • Monitor fixed quality of service based on passive/active probes, network KPIs, customer complaints.
  • Propose service and functional improvements based on the characteristics and availability of new technology (IP, Core, Wi-Fi access, band steer, ...).
  • Collaborate with Operations and Maintenance to correct and avoid network incidents.
  • Develop initiatives and strategies that allow the most efficient use of IP network resources, Transmission, and Fixed Access.
  • Lead optimization actions to avoid impact on the quality of service in the event of anomalies of high traffic load.
  • Interlocution with suppliers.
  • Lead initiatives to improve customer experience, benchmarking and official reporting to the Ministry (based on active probes).
  • Establish and follow compliance with Quality and SLA objectives, and continuous improvement processes in collaboration with the Planning and Engineering teams.
  • Preparation of reports for the different committees of the company.
Minimum Requirements:
  1. Regulated Training:
    Telecommunications Engineering or equivalent.
  2. Minimum experience required:
    a. 5 years of proven experience in a position of similar activity.
    b. Experience in fixed network projects.
    c. Experience in Project Management and Agile Methodology.
  3. Other Knowledge:
    a. Network Operator Architecture: (BRAS, BNG, Peering, Cache...).
    b. Exploitation of databases (Big Query, Datastudio, Power BI).
    c. Management and communication protocols.
    d. Fixed Service monitoring and optimization tools.
    e. Customer Service Processes and Tools.
  4. Languages:
    a. Fluent English, spoken and written, and Spanish.
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