Field Service Engineer

The Field Service Engineer is primarily responsible to maintain professional and profitable repair and preventive maintenance service business on Stryker’s products (Procare-Endoscopy & Instruments) while ensuring compliance with the quality system and manufacturer specifications. He/she delivers technical assistance at customer sites and provides documentation to internal and external customers. (Catalonia area). Please apply with your CV in English. What We Offer: We grow talent.At Stryker we offer great personal and internal career development for our employees, with the possibility to make both vertical and lateral position movement. Team spirit & engagement.We create engaged and inclusive teams that encourage colleagues to share their diverse perspectives and opinions. Competitive salary.With us, you will receive a competitive salary package and benefits such as: Company car which can also be used for personal use (fuel card for work travel only) Phone Laptop and full technical equipment Health Care Allowance Recognition of your performance.At our company, outstanding individual and cross-functional team performance is rewarded. Ideas, projects, or other exceptional achievements can be submitted for various awards on a local and global level. Promoting work-life balance through flexible working hours.We offer an appealing and flexible working hours model to accommodate individual life situations. What you will do Repair and check electronic / mechanical Stryker products Complete annual check and calibration according to MDR on customer site Utilize software and technological tools to maintain proper records, access technical information Assist the regulatory affairs department / customer to action product recalls, field safety notices and field action notices Fulfil Service contracts with planned maintenances Delivery of technical Training to internal & external Perform Installation of Stryker systems on customer site Perform Software & Hardware Upgrades Efficient and thorough documentation of service activities for internal and external reference Ensure traceability of all field-based Stryker products through reporting tools Provide technical support to Internal and external customers Escalade opportunities and issues appropriate team meetings Ensure excellent follow-up on all customer-initiated issues Ensure service provided is invoiced if not under warranty Scheduling of Customer visits in cooperation with Customer service Your profile: Educated to degree level in engineering medical electronics and camera technology or equivalent, at least one of the following: Electrical / Electronic / Telecommunications / Mechanical / Software Medical Physics Technology Subjects Fluency in both spoken and written English & Spanish (technical and medical) Adequate IT-knowledge (Microsoft Office, ERP & CRM) Up to 1 year experience in medical electronics, combined with good mechanical skills Up to 1 year experience in the hospital environment and health care work IT experience on administrative and technical level Experience and ability to build relationship with internal & external customers to drive brand loyalty Must be capable of working in a varied range of scenarios including the workshop, hospitals, and theatres Must have the ability to prioritize work and manage stress Must possess unwavering ethics & integrity in a competitive and demanding work environment Must have a service- and quality-oriented mindset Ability to think independently, use sound judgment, prioritize, make quick decisions and problem-solve Ability to communicate effectively and work both independently and as part of a team on assignments Travel will be a regular occurrence within the defined region Job Details: Direct territories: Cataluña, Aragón, Baleares, Andorra. Support in: Rest of Spain. Base location: Barcelona or surroundings -home office (the candidate needs to be based in cities with facilities to travel throughout the designated direct territory). Work type: field-based (50% overnight travel) The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually. #J-18808-Ljbffr