Dutch Customer Service Agent
hace 7 días
About us: Our client is a leading entertainment destination in Europe, dedicated to creating magical experiences for guests of all ages. Our commitment to exceptional customer service sets us apart, ensuring that every visitor leaves with unforgettable memories. As a Dutch Speaking Customer Service Agent, you will be an integral part of our guest experience team, providing unparalleled support and assistance to visitors from the Netherlands. Your primary responsibility will be to ensure the highest level of customer satisfaction through effective communication and problem solving skills. Tasks Serve as the first point of contact for Dutch Dutch-speaking guests, over the phone, addressing inquiries, requests, and concerns promptly and professionally. Provide accurate information about park attractions, events, and amenities to enhance guests' experiences and maximize their enjoyment. Assist guests with ticket purchases, reservations, and itinerary planning, ensuring seamless transactions and efficient service delivery. Handle guest feedback and complaints with empathy and diplomacy, striving to resolve issues to the satisfaction of all parties involved. Maintain a welcoming and organized work environment, including the cleanliness and tidiness of the plateau. Stay updated on park policies, procedures, and safety regulations to ensure compliance and promote a safe and enjoyable experience for all guests. Upsale of the services we offer. Requirements Fluency in Dutch and English, with excellent verbal and written communication skills in both languages. Previous experience in customer service, hospitality, or a related field preferred. Strong interpersonal skills and a positive attitude, with a genuine passion for delivering exceptional guest experiences. Ability to multitask and prioritize tasks effectively in a fast fast-paced environment. Flexibility to work shifts, including weekends, evenings, and holidays, as needed. Familiarity with computer systems and software applications for data entry, ticketing, and reservation management. Knowledge of the local area and tourist attractions is a plus. Benefits From Mondays to Fridays from 9.15hs to 17.15hs and from 11.30hs to 19.30hs. One working Saturday per month. Permanent contract of 39hs a week. Salary: 22K gross per year + 2K bonus gross per year. A dynamic and inclusive work environment with a diverse team of colleagues. If you are enthusiastic about providing exceptional customer service and creating memorable experiences, we invite you to join our team in Barcelona, 22@ in Poblenou. Please submit your resume and cover letter in English and Dutch, detailing your relevant experience and why you are a perfect fit for this role. #J-18808-Ljbffr
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