Partner Enablement and Operations Lead

Global SaaS | $28M Series B Investment1:1 coachingBarcelona Uncapped Sales Bonuses About CloudTalk Powered by a January 2024 $28 million Series B investment from top investors like KPN Ventures, Lead Ventures, Point 9, and HenQ, CloudTalk's AI-powered business communication platform helps 4,000+ sales and support teams make customer experience the greatest competitive advantage for driving more revenue.  CloudTalk works seamlessly for businesses of all sizes, from scale-ups like Deel and TIER to big players like Nokia, Glovo and Rakuten. Modern businesses all around the world can lead meaningful conversations while managing calls and messages from one place.  CloudTalk is on a mission to create a unified ecosystem for sales and customer service teams' communication where every professional can engage in more productive and meaningful conversations. The Challenge ahead CloudTalk is building a best-in-class Channel Program—and we're looking for an experienced Channel Operations Lead to help build and scale a high-performing, partner-centric channel program. You'll be the operational backbone for everything channel—owning, optimizing, and evolving how our indirect sales motion runs. This is a hands-on, high-autonomy role where you'll work cross-functionally with Channel Managers, RevOps, Sales, and Marketing, but you'll be the "one-person show" for channel operations. You'll have full ownership of the systems, processes, and reporting that make our partner program run seamlessly and efficiently. What's in it for you Be part of one of Europe's fastest-growing SaaS companiesProduct – Shape the backbone of the #1 AI business communication platformImpact – Architect and operate the systems, processes, and tracking that will drive millions in partner-led revenueGrowth – Direct access to our VP of Partnerships, 1:1 coaching, and a real pathway into senior leadershipAutonomy – Full ownership and trust: design, run, and evolve channel ops your wayJoin a global team – work with talented CloudTalkers across Europe, the US, and Asia, both in-person and remotely. Check out our Life at CloudTalk on InstagramTrajectory – Get in early and help drive CloudTalk's journey to $100M ARR What you'll focus on: Channel Tooling Management – Take ownership of our existing Partner Relationship Management (PRM) platform and related tools: ensure they're optimized, up-to-date, and supporting the team's needs at every step. Program Operations – Build, document, and continuously refine scalable workflows for onboarding, enablement, deal registration, MDF/co-marketing, and commission processes. Enablement & Resources – Launch, manage, and maintain playbooks, training, and enablement assets to accelerate partner ramp-up and success. MDF Program Management – Own the Market Development Fund (MDF) process: handle application, approval, tracking, and ROI analysis. Cross-Functional Collaboration – Act as the connector between Channel, RevOps, Sales, and Marketing—proactively identifying and solving operational bottlenecks. Metrics, Tracking & Insights – Define and manage the key metrics and KPIs that track program and partner performance; focus on data selection, tracking, and actionable insights, not just dashboard setup. Continuous Improvement – Find friction points and lead operational projects to improve the partner experience, scale what works, and keep the program running at peak performance. Ideal Candidate You're an operational powerhouse who thrives in fast-paced, high-growth SaaS environments. You've built or scaled channel operations and can balance big-picture thinking with hands-on execution. You're ready to be the solo architect and executor for channel operations—and you know how to bring people along, even when you're the only "ops" person at the table. What Makes You a Great Fit Channel/Partner Ops Experience – 3+ years in channel, partner, or revenue operations, ideally in SaaS or techScale-Up Mindset – Experience building and scaling channel programs, owning processes, tooling, and program trackingTooling Proficiency – Skilled in managing PRM, CRM, and sales/enablement tools (admin-level ownership, optimization, troubleshooting)Analytical Approach – Strong with data: defining key metrics, tracking/reporting, and generating actionable insightsMDF & Program Management – Direct experience running MDF/co-marketing or similar partner incentive programsEnablement-First – Built and managed enablement programs, training resources, and partner communicationsProcess Obsessed – Relentless about building, refining, and documenting repeatable workflowsSelf-Starter – High autonomy: comfortable making decisions, moving fast, and owning outcomesStrong Communicator – Clear, proactive, and concise with cross-functional teams and partners Why you will love to be a CloudTalker Growth:1-1 Coaching sessions with our resident communications advisorLeaders Academy & Learning and Development Budget Flexibility: Unlimited Paid Time OffVolunteering DaysFlexible working hoursMacBook for work  Well-being:Recharge Fridays once per quarterFitness Allowance Connectedness:Referral bonusesVirtual & physical team buildingsCompany merchandise What to expect from our Hiring Process: Initial Chat: Meet our Talent Acquisition team. Role Deep Dive: Connect with our VP of Partnerships. Show Your Skills: Showcase your expertise in a practical task Culture Bar Raiser Call: Meet the team to ensure we're a mutual fit.Offer Are you ready to make an impact at CloudTalk and grow your career in a dynamic, fast-paced SaaS environment? We'd love to hear from you Apply now and be part of our journey to $100M ARR By submitting your application, you acknowledge that Cloudtalk will process your personal data based on Cloudtalk's legitimate interest in finding the most suitable candidate and a pre-contractual relationship with you. For more information on how Cloudtalk processes your personal data, please refer to our Privacy Notice.