Strategist

Our Mission is to be able to say - "Anyone in the World below $15M should fire their Agency tomorrow as nobody can beat this Value & Service at this Price" We are seeking a highly driven and performance-oriented Customer Retention Strategist to join our team. Your core responsibility is to deliver steady and reliable revenue through retention-focused initiatives—using data-backed insights to build accurate forecasts, shape strategic direction, and ensure consistent performance. As a Customer Retention Strategist, you lead with precision and purpose, ensuring every initiative is executed to the highest standard and tightly aligned with client objectives. Our core values are the heart and soul of this incredible Company. Finish the work to the fullest with quality and on time. Manage, align & work with the team members of your pod including Growth strategist, Meta/Google/Channel Media Buyer, and Creative Strategist. Upkeep of data integrity of your clients across Statlas and other tracking tools. Data Analysis required during analysis of past campaigns and flows etc Combine data analysis and feedback from clients to develop strategic plans for the future. Monitoring active campaigns, and deploying additional resources, or updating strategy to ensure the best possible chance of hitting the Projected Targets. Implementing tests in your accounts in an effort to beat your best‑performing campaigns. Ensuring and Holding the Standard of Quality of Work Ensuring deliverables are on‑brand 100% of the time, in collaboration with designers and copywriters. Ensuring all the work is delivered based on the timeline assigned with optimal quality & attention to detail. Responsible for sending daily performance updates to the client. Providing weekly updates via Slack. Report where required, collaborating with Growth Strategists and Media Buyers. Contributing to ideas and learning in future company content production. Fluent in English, with a proven ability to communicate persuasively and present ideas clearly to various stakeholders. Skilled in crafting thoughtful, empathetic client messaging that resonates, demonstrating a high level of emotional intelligence. Strong raw talent for data analysis, with an eagerness to learn and improve. Familiarity with data tools, including Google Sheets, with the flexibility to develop advanced skills through on‑the‑job experience. A breadth of experience from any of the multiple domains, including mathematics, data analytics, copywriting, email/sms marketing etc. Achieve certification and confidence in our ideology by the end of training, enabling precise execution of the Prophit system to ensure top‑quality results for clients. Consistently deliver high‑accuracy performance of retention, far beyond the email/sms platform, referring to the Prophit system's Growth Map and Statlas. Lead and collaborate with your team to optimize productivity and maintain high‑performance standards. Adhere to rigorous quality standards in client feedback, forecasting, email production and execution. Meet all deadlines and retention requirements, ensuring timely and on‑target performance. Contribute valuable ideas to team discussions and company‑wide content, supporting growth and innovation. As a Customer Retention Strategist, you'll report directly to Josh — a leader known for challenging the norms of retention marketing and alignment with real business growth. Every team member has walked away being a better Customer Retention Strategist after working with Josh, that’s his promise to you, no matter if you’ve worked with him for 1 month, 1 year or 5 years. Josh is committed to personally ensuring you reach your full potential as a Customer Retention Strategist, supporting your journey every step of the way. Complete reports with a high degree of accuracy, checking against multiple data points. Collaborate with design, content and any other relevant teams to create compelling and engaging email content, ensuring brand consistency and messaging alignment. Ensure the timely delivery of relevant deliverables (emails, sms etc), which includes effective internal project management and management of clients and their teams. Stay updated with industry trends, new features, and best practices in retention marketing to continuously optimize performance. Days 31–60 – $3K (Full‑time start). Days 61–90 – $4–5K + performance bonuses. Participate in daily training for the first 15 days. Transition to full‑time. Negotiate your term contract annually. This will depend on the amount of clients and the quality of work. Depends primarily on your experience with the system & quality of execution against it. Access a weekly performance dashboard to see exactly where you stand compared to team members on both objective and subjective metrics. With consistent contract terms and a clear roadmap for increasing earnings, ensuring everyone understands the path to greater compensation. Fully remote with the ability to pick your schedule. Embrace autonomy as a core value, with clear expectations, regular 1:1 feedback sessions, and measurable quality benchmarks to support personal growth.