German Market Customer Service Specialist | Based in Sofia | Relocation Package
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About the Role
We are looking for a German Speaking Customer Service Specialist to join an international team in Sofia, Bulgaria.
In this role, you will support German-speaking customers with billing-related inquiries while delivering a professional and customer-focused experience. This is a great opportunity for someone with strong communication skills who would like to develop their career in an international environment.
The position is initially on-site in Sofia , with the possibility for top performers to move to a hybrid work model after 4 months .
Location: Sofia, Bulgaria
Work Model: On-site (for top performers hybrid work model after 4 months) Working Schedule: Monday to Saturday - Rotating shifts between 09:00 and 21:00
Compensation & Benefits
- Base Salary: €1,636.14 gross/month × 14 salaries in a year
- Billing Skills Bonus: €102.25 gross
- Unlimited Sales Bonus: Top performers can earn more than €1,000/month
- €1,000 Signing Bonus ( €500 after training - €500 after 6 months)
- Relocation Support: 2 weeks of Airbnb accommodation, Up to €255 reimbursement for flight ticket expenses , paid with the first salary
- Additional Benefits: Monthly meal vouchers, Private health insurance, Fully covered Multisport card
What You'll Do
- Support German-speaking customers with questions related to invoices and billing.
- Deliver friendly, clear, and professional assistance to customers.
- Explain billing details and assist customers in resolving any related concerns.
- Ensure a positive customer experience through effective and professional communication.
- Collaborate with team members to provide smooth and efficient customer service.
What We're Looking For
- Strong proficiency in German C1/C2 .
- B1/B2 level in English
- Customer-focused and solution-oriented approach.
- Ability to work in a structured and professional environment.
- Willingness to work on-site in Sofia.
If you speak German and are looking for an international career opportunity in Sofia, Bulgaria , we'd love to hear from you.
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