Quality Assurance Team Lead

hace 2 días

madrid, España N26 A tiempo completo

About the opportunity We are looking for a dynamic Team Lead to join our KYC QA team to ensure compliance with applicable regulations and relevant company policies related to Anti‑Financial Crime. Our target in KYC is to lead and shape the industry by creating a culture of compliance within N26 that authorities, customers and stakeholders can trust. This role is crucial to achieve this goal. In this role, you will: As Quality Assurance Team Lead, you will support all KYC related control by leading a team of QA Analysts and Associates. As a people leader, you will be entrusted to ensure operational excellence of your team, while also ensuring the career development of your team with sound coaching and mentoring. You will play a key role in the implementation of the strategic roadmap of KYC QA as a role model. Your engagement with stakeholders outside of KYC QA will allow you to partner with the wider organisation, and enable successful cross functional initiatives. You will be expected to support improvement projects with both internal and external impact; stay up‑to‑date with regulatory changes and ensure your team is aware and our processes are in line with these needs. Your clear vision and strategy for QA will be shared by the team and ensure successful implementation of improvement projects. Your responsibilities will include: Coach and empower your team members by inspiring them with a positive attitude, trust and focus Grow your team with the right structure, size, and capabilities by helping to onboard suitable and motivated candidates, and participating in hiring processes as needed. Establish development plans for new and existing team members Review (and where required define) OKRs relevant for your team Participate in the implementation of the strategic roadmap of KYC QA Actively engage in presenting your projects and ideas to the wider organisation Ensure risk awareness in the team and mitigation of risks with relevant action plans Use data to reach SLAs and make forecasts What you need to be successful: Background: You have a proven track record of relevant experience in KYC and/or AML Relevant experience (e.g. 1+ years) in leading teams as People Manager, ideally with a focus on, coaching, and oversight of QA processes in a KYC context. Skills: Advanced understanding of regulations on Financial Crime, AML, terrorism financing, fraud, KYC You have experience in BPO Vendor Management / Industry You are fluent in English and at least in one other key language (DE, FR, IT, ES) Contribute to continuous improvement of the customer journey through quality assurance insights and actions. Demonstration of data analytics mindset in decision making You are detail oriented, diligent and reliable. You have a hands‑on mentality and take on ownership Ability to manage operational requests as senior expert for the team Knowledgeable about all the processes and tools relevant for your area, with an ability to advise and coach teams to optimise their work Fundamentally increasing efficiency and scalability of KYC QA processes & tasks by driving and supporting initiatives and projects Traits: Actively help yourself (and others) be successful Deals well with ambiguity Continuously learn and challenge the status quo Think globally, act locally Strong bias for action Give and receive open, direct and timely feedback What’s in it for you: Accelerate your career growth by joining one of Europe’s most talked about disruptors

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