AVS Manager

hace 1 día

Madrid, España Amazon A tiempo completo

Job ID: | Amazon (China) Holding Company LimitedAmazon is looking for an AVS Manager in Retail Business Services (RBS). The AVS Manager at RBS leads the Product Family/Marketplace and manages a large group of strategic vendors through a team of Team Leads and Brand Specialists.Key job responsibilitiesAs AVS Manager for Amazon Vendor Services, you will deliver impact to a large group of strategic vendors, both directly and through a team of Team Leads/Brand Specialists reporting to you. Your priority will be to deliver on our commitment to help vendors improve their performance across key retail metrics, ensure their satisfaction with the service, and continuously improve the productivity of your team. You will work in close collaboration with Vendor Managers, Retail Category leads, and in‑country AVS Product Family owners to understand your vendors’ needs and define the right goals and targets. You will be expected to contribute to continuous enhancements and innovation within the service, applying data, processes, mechanisms, and guardrails to improve the customer experience. As a people leader, you will build, develop, and manage high‑performing teams and lead the team of Managers overseeing strategic and operational aspects of vendors’ business with Amazon.A day in the lifeManaging a team of Managers, prioritizing strategic initiatives and providing escalation support as needed. Success will be measured by the performance of your internal teams on input metrics and the impact of vendors on creating a great customer experience. Identify, act, and provide advice on how to improve business input metrics that drive growth and improve end‑customer experience, in collaboration with other Amazon programs and teams. Act as a thought leader in defining success criteria and understanding business needs of Selling Partners in an ever‑changing business environment. Contribute to and lead strategic plans and documents for the organization.Basic QualificationsBachelor’s degree or higher10+ years of experience in service delivery, operations, or project management, with the ability to thrive in a fast‑paced, metrics‑driven environment.

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