Technical Support Intern – Barcelona

Technical Support Intern – Barcelona We are looking for a curious, motivated, and detail-oriented Technical Support Intern to join our Tech and Product team in Barcelona. Flowbox is a fast-scaling SaaS company founded in 2016. Our platform enables brands to collect, manage, and publish User Generated Content (UGC) across their marketing and E-commerce channels. In September 2025, Flowbox acquired the Danish company Dreaminfluence, a leading influencer marketing platform. Post-acquisition, Flowbox now serves more than 1,000 customers and employs over 60 people across offices in Stockholm, Barcelona, Amsterdam, and Copenhagen. About the team You will be part of our Tech and Product organisation, working closely with Engineering, Product Management, and our customer-facing teams (Customer Success, Support, and Sales Engineering). The Technical Support team's mission is to ensure Flowbox runs smoothly for every client, resolve technical issues efficiently, and continuously improve the quality and reliability of our platform. As an intern, you will join this team with a strong learning focus, receiving close guidance and hands-on exposure to real production systems. Your mission You will support the Technical Support team by helping diagnose issues, investigate technical behaviours, and document findings, while learning how a SaaS product operates in real customer environments. This role is designed to give you practical experience at the intersection of customers, product, and engineering. What you will do A regular day will include: Assisting in handling technical questions from internal teams, mainly Customer Success and Technical Support Reviewing basic implementation setups, embed codes, scripts, and integrations under guidance Investigating issues using browser DevTools, logs, and step-by-step reproductions Helping document bugs clearly and providing structured information to Engineering Contributing to and updating internal technical documentation and playbooks Supporting the Technical Support Lead in improving workflows, tools, and internal processes Learning best practices for implementations across common E-commerce platforms and CMS setups About you This is an internship or entry-level role. Prior professional experience is not required. To thrive in this role, you should: Be structured, organised, and curious Be eager to learn and comfortable asking questions Enjoy problem-solving and understanding how things work Be comfortable explaining technical topics in a clear, simple way Have basic exposure to HTML, CSS, and JavaScript (academic or self-taught is fine) Be familiar with browser DevTools or willing to learn quickly Communicate clearly in English, both written and spoken This role involves frequent interaction with internal teams, so good communication skills and a collaborative mindset are essential. What will you learn? At Flowbox, internships are designed as real learning experiences. You can expect hands-on exposure to: Major E-commerce platforms (Shopify, Magento, WooCommerce, Prestashop, VTEX, etc.) How the different layers of a SaaS product connect (front-end, back-end, APIs, integrations) Practical debugging across browsers, scripts, and third-party tools How product issues are analysed, prioritised, and communicated to Engineering How customer feedback influences product decisions and roadmap discussions Continuous skill development in HTML, CSS, and JavaScript through real cases How a Tech and Product organisation operates at scale About Flowbox Flowbox offers a fast-moving yet relaxed work environment in modern offices in the heart of Barcelona. You will join a company where curiosity, collaboration, and ownership are encouraged, even at intern level. In return for your commitment and motivation, Flowbox offers a strong learning environment, real responsibilities, and exposure to an international SaaS business. Our culture is shaped by three core values: Honesty: Open communication, trust, and constructive feedbackDrive: Ownership, initiative, and a bias towards action Open Mind: Curiosity, adaptability, and continuous learning These values guide how we work, grow, and make decisions every day. What we offer Paid internship with real responsibilities Modern, central offices with snacks and drinks Regular team events and afterwork Supportive teammates and close mentorship Flowbox equality Flowbox is an equal opportunity employer. Employment at Flowbox is based solely on a person's merit and qualifications directly related to professional competence. Flowbox does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender, identity, national origin, disability, age, marital status, pregnancy or related condition or any other basis protected by law.