Malaga (1) - Dutch Speaking Customer Lifecycle Manager
hace 2 días
Job Description: Customer Lifecycle Manager (Dutch-Speaking)
Location: Málaga, Spain
Position: On-site
Working Hours: Monday to Thursday, 9:00 AM - 5:30 PM, Friday, 9:00 AM - 4:30 PM (39 hours/week)
Salary: Competitive Salary + Career Growth Opportunities
Language Requirements: Dutch (C2) + English (B2)
About the Role:
We are seeking a dedicated and highly motivated Customer Lifecycle Manager to join our team in Málaga, Spain. This is an on-site position where you will play a crucial role in managing the full customer lifecycle—from acquisition to retention—ensuring a seamless and exceptional experience for Dutch-speaking clients. As a key member of our customer success team, you will engage with customers throughout their journey with our company, ensuring their needs are met, and delivering personalized support to foster long-term relationships.
If you are fluent in Dutch (C2) and have a good understanding of English (B2) , this is an exciting opportunity to contribute to the growth and success of our customer base while developing your career in customer management. Previous experience in a customer success, account management, or lifecycle management role is beneficial, but we also welcome candidates with strong organizational and communication skills eager to take on this responsibility.
Key Responsibilities:
- Manage the customer lifecycle for Dutch-speaking clients, from onboarding and engagement to retention and upselling opportunities.
- Build strong, long-term relationships with customers by understanding their needs and delivering personalized solutions.
- Develop and implement customer success strategies that ensure clients receive maximum value from our products and services.
- Proactively engage with customers to provide ongoing support, resolve any issues, and ensure satisfaction throughout their journey.
- Analyze customer data to identify trends, risks, and opportunities for improvement in the customer experience.
- Collaborate with sales, marketing, and support teams to provide seamless and effective customer interactions.
- Monitor and evaluate customer feedback to identify opportunities for process improvements and product enhancements.
- Assist in the development of customer success metrics and track progress toward meeting retention and growth goals.
- Handle escalations when necessary, ensuring timely resolutions and high levels of customer satisfaction.
- Maintain accurate records of customer interactions, feedback, and service issues in the CRM system.
- Report on customer lifecycle activities and KPIs to senior management, providing insights and recommendations for improving the customer experience.
Profile Requirements:
- Fluency in Dutch (C2) (both written and spoken) is essential.
- Proficiency in English (B2) is required to collaborate with international teams and communicate effectively.
- Proven experience in customer success , account management , or a similar customer-facing role is an advantage but not a requirement.
- Strong communication and interpersonal skills, with the ability to build relationships and engage with customers effectively.
- Highly organized with excellent time management skills and the ability to manage multiple customer accounts simultaneously.
- Analytical mindset with the ability to identify trends, customer needs, and opportunities for service improvements.
- Problem-solving skills and the ability to handle challenging customer situations with professionalism and patience.
- A customer-centric mindset with a focus on providing value and ensuring customer satisfaction.
- Experience with CRM software or customer lifecycle management tools is a plus.
- Willingness and ability to work on-site in Málaga, Spain.
Benefits & Perks:
- Competitive salary based on experience and qualifications.
- Career growth opportunities : Professional development and training programs designed to help you advance in your career.
- Health and life insurance coverage for your well-being.
- A dynamic, international team environment with a focus on collaboration and innovation.
- Meal vouchers , gym memberships, and other benefits to enhance your work-life balance.
- Relocation package (if applicable) including flight tickets and accommodation assistance for those moving to Málaga.
- Access to training and resources to enhance your skills and knowledge in customer lifecycle management.
- Be part of a company that values continuous learning, development, and your contributions.
How to Apply:
If you are passionate about customer lifecycle management and want to make an impact by providing exceptional service to Dutch-speaking customers, we would love to hear from you Apply now and join our team in Málaga to help drive customer success and contribute to the growth of our company.
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