Malaga, Dutch Speaking Customer Lifecycle Manager
hace 3 días
Job Description: Customer Lifecycle Manager (Dutch-Speaking) Location: Málaga, Spain (On-site) Working Hours: Monday to Thursday, 9:00 AM - 5:30 PM, Friday, 9:00 AM - 4:30 PM (39 hours/week) Salary: Competitive Salary + Benefits Language Requirements: Dutch (C2) + English (B2) About the Role: We are seeking a Customer Lifecycle Manager who is fluent in Dutch and has B2-level English to join our team in Málaga, Spain .
As a Customer Lifecycle Manager, you will play a vital role in managing the entire customer journey, ensuring customers have a seamless and positive experience from the point of contact through to post-sale support.
This is an exciting opportunity for someone who is passionate about building long-term customer relationships and ensuring customer satisfaction throughout the lifecycle.
In this role, you will work closely with different internal teams such as sales, marketing, and support to provide solutions that meet customers' needs and help them achieve their goals.
If you enjoy working with customers, thrive in a fast-paced environment, and want to make a difference by creating customer success stories, we want to hear from you
Key Responsibilities: Manage the customer lifecycle from initial engagement to post-sale follow-up, ensuring customers receive exceptional service and support throughout.
Act as the main point of contact for Dutch-speaking customers, addressing any inquiries, concerns, or issues they may have in a timely and professional manner.
Build and maintain strong relationships with customers, understanding their needs and expectations while providing tailored solutions.
Ensure customer satisfaction through proactive communication, regular check-ins, and addressing any potential challenges before they become issues.
Work closely with internal teams , including sales, product, and support, to ensure the smooth transition and onboarding of customers.
Develop and implement customer success strategies to drive retention, reduce churn, and increase upsell opportunities.
Monitor customer health using customer data and analytics, identifying opportunities for improvement and providing recommendations for long-term success.
Train and onboard new customers on product usage, ensuring they understand the full range of features and benefits.
Collaborate with the sales team to identify new business opportunities within existing customer accounts and support renewals and expansions.
Provide product and service feedback to the product development and marketing teams based on customer insights and needs.
Act as a customer advocate , representing the voice of the customer internally to ensure products and services meet customer expectations.
Manage customer communications , ensuring that all interactions are professional, clear, and in line with company policies.
Track customer data in CRM systems to ensure accurate reporting and analysis of customer interactions and lifecycle progress.
Continuously improve processes and workflows to enhance the overall customer experience and drive operational efficiency.
Profile Requirements: Fluency in Dutch (C2) , both written and spoken, is essential for managing relationships with Dutch-speaking customers.
B2-level English proficiency is required for communication within the international team and with English-speaking clients.
Proven experience in customer success, account management, or customer service roles.
Strong communication skills and the ability to build rapport and trust with customers.
Customer-oriented mindset with the ability to prioritize customer needs while achieving business objectives.
Excellent problem-solving skills and the ability to handle customer issues with empathy and efficiency.
A collaborative mindset , able to work effectively across teams to ensure a seamless customer experience.
Proficiency in CRM systems (Salesforce, HubSpot, etc.)
and other customer management tools.
Strong time management and organizational skills , with the ability to juggle multiple tasks and prioritize effectively.
A positive, can-do attitude with a focus on delivering results and achieving customer success.
Experience in SaaS or technology industries is a plus, but not required.
Benefits & Perks: Competitive salary based on experience and qualifications, plus performance-based incentives.
Career growth opportunities : Ongoing professional development, training, and mentorship to help you reach your career goals.
Health and life insurance for your well-being.
Meal vouchers , gym memberships , and other perks to improve your work-life balance.
Relocation package (if applicable), including flight tickets and accommodation assistance for those moving to Málaga.
Dynamic and international environment , with opportunities to work alongside colleagues from diverse backgrounds.
Access to cutting-edge tools and technologies to support your role and customer success.
A supportive company culture that encourages innovation, teamwork, and continuous learning.
Why Málaga?
Málaga, located on Spain's sunny Costa del Sol, is an ideal place for professionals looking for a high quality of life, offering a perfect blend of modern amenities and cultural heritage.
The city boasts beautiful beaches, excellent food, and a mild climate year-round.
Málaga's growing international community makes it a thriving hub for businesses, offering exciting career opportunities in a dynamic environment.
Whether you enjoy outdoor activities, culture, or great cuisine, Málaga has something for everyone.
How to Apply: If you are a motivated, customer-focused professional with Dutch language skills and a passion for creating customer success, we'd love to hear from you.
Apply today to become part of our team in Málaga and take the next step in your career
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