Customer Lifecycle Manager with Dutch

hace 1 mes

Málaga Málaga provincia, España Wibit Consulting & Services (WibitCS) A tiempo completo

**In collaboration, we are thrilled to support a leading Outsourcing/BPO company in hiring a dedicated Dutch-speaking Customer Lifecycle Manager for their Málaga office.** If you’re eager to build impactful customer relationships, drive cloud-based solutions, and thrive in the sunny south of Spain, this opportunity is perfect for you

**Position**: Customer Lifecycle Manager
**Location**: Málaga, Spain
**Employment Type**: Full-time
**Compensation**: Competitive base salary + potential bonuses

**What You’ll Do**:
**Build First Impressions**: Serve as the first point of contact for new clients, creating a strong start to a long-lasting partnership.

**Lead the Sales Journey**: Manage the full customer lifecycle, guiding clients from lead generation to purchase, tackling challenges, and negotiating solutions.

**Connect & Qualify**: Engage small to medium-sized businesses to identify their specific needs and how Microsoft cloud solutions can support their growth.

**Maximize Cloud Solutions**: Collaborate closely with Solution Specialists to identify opportunities for up-selling and cross-selling leading Microsoft products.

**Showcase Value**: Demonstrate how our clients can leverage cloud technologies to meet their goals, and illustrate the potential of Microsoft’s ecosystem in supporting future growth.

**Exceed Targets**: Work with a strong focus on achieving monthly targets by driving pipeline, sales, and customer satisfaction. Contact 200 leads and convert 30 opportunities monthly, supported by high daily activity and engagement.

**Customer Engagement**: Use social, digital, chat, video, and phone tools to effectively reach clients and build strong connections.

**Voice of the Customer**: Act as a feedback champion, gathering insights from customers and sharing them with the team to continuously enhance services.

**What You Bring**:

- **Fluency in Dutch and English** (C2 level).
- **Sales Experience**: 2-3+ years of proven sales experience, including a minimum of 1 year in IT sales or account management.
- **Communication Skills**: Strong interpersonal and communication abilities, confident in engaging clients through multiple channels.
- **Tech Proficiency**: Experience with Microsoft products (Azure, Office 365, Dynamics 365) and CRM systems (Dynamics 365, Salesforce) is ideal.
- **Self-Motivated**: A proactive approach with a performance-driven mindset and a passion for cloud technology.
- **Certification**: Microsoft Fundamentals certification is a bonus.

**Why Join Us**:

- **Competitive Pay**: Attractive salary package tailored to experience and performance.
- **Work-Life Balance**: Monday to Friday schedule, 39 hours per week.
- **Prime Office Location**: Málaga, with a multicultural, supportive team.
- **Growth Opportunities**: Access to paid training, career development programs, and an international mobility pathway.
- **Creative Environment**: Be part of a dynamic team that celebrates collaboration and professional growth.

Step into a role where you can inspire, connect, and make a real impact in sunny Málaga #CustomerLifecycleManager #DutchSpeaking #Malaga

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