End User Support Engineer
hace 1 semana
Role Overview The End User Engineer Support Engineer is responsible for providing quality support services to the various groups in a fast pace financial company. This is a hands-on role requiring the ability to handle various problems with expertise and exceptional judgment while working with end-users. To provide an excellent level of service to the internal End User population of front office Brokers and back office employees The ideal candidate is a resilient team player who is goal-orientated and fully committed. They must be willing to explain, demonstrate and expand on own ideas. Role Responsibilities Deliver high-quality support to end-users in a courteous professional manner Support desktop technology and applications including Market data Respond to calls and manage issues until resolution, taking ownership of User issues. Knowledge and troubleshooting skills in the Microsoft Windows OS, Microsoft 365, MS Teams, Market Data applications, Mobile computing, printers and other applications Strong analytical and problem-solving skills are a must as well as the ability to work well independently and under pressure. Flexible in approach, and comfortable dealing with ambiguity when necessary Acquiring hardware and peripherals as well as supplying initial OneDesk build with the appropriate configuration and setup of Desktop positions according to the current set standards. Provide support on site for assigned office location(s) in Madrid and Hours as scheduled by management. Including support of remote sites for which travel will be required. Provide reasonable out of office availability when scheduled prior to an event, or additional support requirements. Provide support or scheduling time to assist trouble issues for remote users accessing Company networks via VPN/AWS/Citrix. Provide L2 Communication support including trouble shooting for Dealer board Turret. Assist and provide feedback in establishing obtainable SLA’s for End User Services related Incidents, Tasks, and Requests and ensuring established SLA’s are meant. Assist in desk moves and set up, other tasks that may need attention as Comms room and some facilities management. Promote and embed a culture of Continual Service Improvement with delivery of quantified and measured service improvements. Develop a pipeline of future service improvements using repeatable and/or proven solutions through end-user feedback, technology teams and process change in the technology used in the end-user space. Experience / Competences Knowledge of Microsoft 365 (Word, Excel, PowerPoint, Outlook) Knowledge of Server, Voice & Communications Infrastructure. Knowledge of various Operating systems (e.g. MS Windows, Apple) Knowledge of Audio and Video Conferencing technologies. Knowledge of common Market Data applications and services. Industry certifications desirable may include Microsoft MCP, MCSA or individual Microsoft specialist training such as Excel, Word, PowerPoint, Outlook or ITSM products Understanding of TCP/IP, DNS and Internetworking Technology Market Data needs for each business, tools and requirements available and the architecture for export or delivery of the data. Technical desktop support experience, preferably within a financial services organization. Front Office Support experience, Trade/Broker floor would be advantageous ITIL framework knowledge would be advantageous
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End User Support Specialist
hace 1 semana
madrid, España Ubique Systems A tiempo completoEssential Duties and Responsibilities: Level 1 support for all hardware and software related problems including troubleshooting and resolution. Monitor and process tickets / incidents. Act as central point of contact as part of end user support. Install, configure, administrate, and monitor end user devices, such as workstations, laptops, and other mobile...
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End User Support Specialist
hace 1 semana
Madrid, España Ubique Systems A tiempo completoEssential Duties and Responsibilities: Level 1 support for all hardware and software related problems including troubleshooting and resolution. Monitor and process tickets / incidents. Act as central point of contact as part of end user support. Install, configure, administrate, and monitor end user devices, such as workstations, laptops, and other mobile...
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End User Support Specialist
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Madrid, España Ubique Systems A tiempo completoEssential Duties and Responsibilities: Level 1 support for all hardware and software related problems including troubleshooting and resolution. Monitor and process tickets / incidents. Act as central point of contact as part of end user support. Install, configure, administrate, and monitor end user devices, such as workstations, laptops, and other mobile...
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End User Support Specialist
hace 6 días
Madrid, España Ubique Systems A tiempo completoEssential Duties and Responsibilities: Level 1 support for all hardware and software related problems including troubleshooting and resolution. Monitor and process tickets / incidents. Act as central point of contact as part of end user support. Install, configure, administrate, and monitor end user devices, such as workstations, laptops, and other mobile...
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End User Support Specialist
hace 3 días
Madrid, España Ubique Systems A tiempo completoEssential Duties and Responsibilities: Level 1 support for all hardware and software related problems including troubleshooting and resolution. Monitor and process tickets / incidents. Act as central point of contact as part of end user support. Install, configure, administrate, and monitor end user devices, such as workstations, laptops, and other mobile...
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End User Support Specialist
hace 21 minutos
Madrid, España Ubique Systems A tiempo completoEssential Duties and Responsibilities: Level 1 support for all hardware and software related problems including troubleshooting and resolution. Monitor and process tickets / incidents. Act as central point of contact as part of end user support. Install, configure, administrate, and monitor end user devices, such as workstations, laptops, and other mobile...
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End User Support Specialist
hace 1 día
madrid, España Ubique Systems A tiempo completoResponsibilities Level 1 support for all hardware and software related problems including troubleshootinguaiga and resolution. Monitor and process tickets/incident. Act as central point of contact as part of end user support. Install, configure, administer, and monitor end user devices, such as workstations, laptops, and other mobile devices with different...
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End User Support Specialist
hace 5 días
Madrid, España Ubique Systems A tiempo completoResponsibilities Level 1 support for all hardware and software related problems including troubleshootinguaiga and resolution.Monitor and process tickets/incident.Act as central point of contact as part of end user support.Install, configure, administer, and monitor end user devices, such as workstations, laptops, and other mobile devices with different...
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End User Support Specialist
hace 2 semanas
Madrid, Madrid, España Ubique Systems A tiempo completoEssential Duties and Responsibilities:Level 1 support for all hardware and software related problems including troubleshooting and resolution.Monitor and process tickets / incidents.Act as central point of contact as part of end user support.Install, configure, administrate, and monitor end user devices, such as workstations, laptops, and other mobile...
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End User Support Technician
hace 1 semana
Madrid, España Pinnacle A tiempo completo**THIS ROLE WILL BE BASED IN MALTA. RELOCATION PACKAGE WILL BE PROVIDED.** **Job Title**: End User Support Technician **Reports** **To**: End User Site Lead **Location**: Malta - Onsite **About us**: Welcome to Pinnacle, the ultimate destination for sports enthusiasts seeking an exhilarating sportsbook and gaming experience! Established in 1998, we have...
