End User Support Specialist

hace 1 semana


Madrid, España Ubique Systems A tiempo completo

Responsibilities Level 1 support for all hardware and software related problems including troubleshootinguaiga and resolution.Monitor and process tickets/incident.Act as central point of contact as part of end user support.Install, configure, administer, and monitor end user devices, such as workstations, laptops, and other mobile devices with different operating systems.Maintain, configure, install, and monitor printers including centralized management software.Perform equipment install‑move‑add‐change operational processes as required by the businesses.Analyze and recommend new technology, upgrades, and services for end users.Plan, purchase, inventory, and asset‑tag software, computer equipment, peripherals, including preparation and implementation of IT relocations.Rotate on‑call schedule for after‑hours support.Participate in various IT and business projects.Manage and support mobile computing devices (phones, tablets) and UMTS (contract management), where applicable.Provide IT support for warehouse management (scanner and printers), where applicable.Responsible for telephone and network socket patch management, where applicable.Participate in continuous improvement of existing and new helpdesk processesemis.Collect and administer documentation.Seniority level Mid‑Senior levelEmployment type ContractJob function Information Technology and EngineeringIndustry IT Services and IT ConsultingLocation Madrid, Community of Madrid, SpainSalary €35,000.00‑€40,000.00#J-18808-Ljbffr



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