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Who are we? About LittleBig Connection The world of work has been transforming at an incredible speed. Today, companies must not only adapt to keep pace with change—they have to get ahead of the game. They need to function as integrated organizations, placing the best talent at the heart of each project to leverage the right skills at the right time. That’s where LittleBig Connection comes in. We connect large companies with external experts—freelancers, IT vendors, and consulting firms—helping them find the right talent for the right project at the right moment, and manage them throughout the entire project lifecycle. How do we do it? LittleBig Connection Marketplace – Our marketplace enables clients to easily find and contract any type of external expert or consulting firm. Whether sourcing new talent or working with pre-identified experts, we help large companies collaborate simply and securely. Eleven VMS – Our Vendor Management System (SaaS platform) enables clients to manage their external suppliers with a 360° all-in-one solution—from sourcing and contracting to timesheets, invoicing, compliance, and performance tracking. As the leading international player in its industry, 25,000 Procurement and IT professionals—from companies like Auchan, Renault Trucks, Pluxee, Veolia, bioMérieux, and Bouygues Telecom—use LittleBig Connection and Eleven VMS daily. With the ambition to become the global leader in Total Talent Management, LittleBig Connection is present in 50 countries and has no intention of stopping: Canada, India, Vietnam, Spain, Mauritius, Tunisia, Colombia, Portugal... Team up with the World is more than our tagline—it’s our reality. Ready to join the adventure? Rejoignez l’équipe Customer Success de LittleBig Connection à Barcelone, au sein d’un environnement digital et international en forte croissance. Ce rôle clé vous permettra d’accompagner un portefeuille de clients dans l’optimisation de leur utilisation de notre plateforme SaaS, tout en contribuant à leur satisfaction et à la croissance de l’entreprise. Vos LittleBig Responsibilities Piloter la relation client : organiser des réunions de suivi, répondre aux besoins et assurer la coordination avec les équipes internes Construire et entretenir des relations solides avec les parties prenantes clés Garantir le respect des engagements contractuels et anticiper les attentes des clients Fournir des recommandations pour optimiser les processus d’achat et l’utilisation de la plateforme Aider les clients à exploiter leurs données et à en tirer des insights pertinents Concevoir et mettre en œuvre des plans de succès adaptés aux objectifs des clients Superviser le déploiement des nouvelles fonctionnalités et assurer l’onboarding des utilisateurs Identifier les opportunités d’upsell et contribuer au développement des comptes Mettre en place des stratégies pour renforcer l’engagement client et limiter le churn Relayer les retours clients pour améliorer le produit Votre profil Formation supérieure en commerce, gestion, ingénierie ou équivalent 2 à 5 ans d’expérience en Customer Success Management,
