Onboarding and Migrations Specialist

hace 7 días


Barcelona, España Momence A tiempo completo

Barcelona, Barcelona, Spain; Berlin, Berlin, Germany; Paris, Paris, FranceAbout MomenceMomence is a cutting-edge booking and communications platform for experience-based businesses, catering to yoga and pilates studios, gyms, dance schools, salons and spas, golf facilities, swim schools, and more. We empower thousands of businesses by facilitating scheduling and payments, streamlining communication, and automating their business backend. Our customer-facing Momence app is used by hundreds of thousands of customers monthly to book wellness experiences.As a remote-first company backed by Y Combinator (Summer 2020), we are revolutionizing the experience economy by providing modern software solutions to an underserved industry.About the roleAs we expand into European markets, our Onboarding and Migrations Specialist will play a critical role in supporting our international growth. This position will focus on onboarding European clients and managing their migrations to the Momence platform, with particular emphasis on serving French, German, and Spanish-speaking markets.The Onboarding and Migrations Specialistleverage their detail orientation, cultural awareness, and customer-obsession to manage the migration and onboarding process for studios and businesses transitioning from other platforms to Momence. This customer-facing role is crucial in ensuring a seamless and successful migration of data, contributing to a positive experience for our clients while providing culturally appropriate support to our diverse European client base.What you will doOnboarding and Migrations Specialists' day-to-day work supports these core responsibilities:Onboarding Coordination: Guiding new European clients through the onboarding process, providing culturally appropriate support and resources in their preferred language to ensure they are comfortable and proficient with our platform.Migration Management : Overseeing the migration process as customers' primary point of contact across European markets, from initial contact through needs assessments to completion, ensuring data integrity and smooth transition to the Momence platform.Data Migration : Overseeing accurate migration of data (client information, schedules,



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