Tech Support Specialist
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We are looking for an analytical, solution-oriented, and service-driven professional who enjoys solving problems in digital environments.
The ideal candidate thrives in a fast-paced environment, approaches challenges with curiosity, and maintains a collaborative mindset to enhance processes, documentation, and merchant satisfaction.
Main Responsibilities Customer Support & Case Management- Handle customer inquiries via ticketing systems with professionalism, empathy, and technical accuracy
- Classify and prioritize issues based on urgency, business impact, and technical complexity
- Ensure every interaction reflects high-quality communication and adherence to service standards (SLAs, tone, and consistency)
- Document case details thoroughly, maintaining traceability and clarity for escalations or audits
- Perform initial technical assessments of issues by reviewing logs, configurations, and merchant data
- Analyze logs and other system outputs to detect causes, errors, or inconsistencies
- Execute basic configurations (e.g., Merchant ID setup, user access creation, and permission management) on supported platforms
- Provide first-level technical assistance to merchants — including platform navigation,
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