Strategic Business Partner for Patient Experience Lead
hace 3 semanas
**About Novartis**
We are a leading global healthcare company that is reimagining medicine to improve and extend people's lives. Our purpose is to become the most valued and trusted medicines company in the world.
**Job Summary**
This role plays a crucial part in driving our strategy and implementing objectives with technology strategy development, solution discovery, service, risk, and relationship management. As a Strategic Business Partner for Patient Experience Lead, you will contribute to the organization's strategy and drive business transformation, programs enabled by technology.
**Key Responsibilities:**
• Acts as the Product Line Market or Country Lead
• Manages the technical product road-map for a specific region or country
• Contributes to the Product Road-map from ideation to development through adoption, production operations, and value realization
• Participates in prioritizing features to build minimum viable products towards incrementally delivering maximum business value
• Represents the business and customer strategy within the specific country/market/region
• Key Accountabilities:
• Drive forward thinking and innovation within business regarding tech-driven business capabilities and processes
• Partner with Business to drive Business transformation, programs enabled by technology, co-own transformation outcomes
• Measure and drive business value of transformation initiatives underpinned by Programs, Projects, Products
• Improve the 'ease of engagement' with IT TT for the business
• Support the business to understand their choices to manage technology costs
• Key business partner for business continuity
• Serves as point of escalation, review, and approval for key issues and decisions
**Requirements:**
• Work experience: Leveraging digital technology / big data, experience with customer engagement platforms like Salesforce; Contact center experience including any telephony platforms like Genesys and System integration
• Influencing without authority, Relationship Management, working experience within the pharmaceutical industry desirable
• Interactions with senior management, multi-national global experience, track record delivering global solutions at scale, collaborating across boundaries, vendor management
• Languages: English fluent
**Why Join Us?**
We offer a competitive salary of approximately $120,000 per year, depending on your experience and qualifications. This role is based in Barcelona, Spain, and we offer a hybrid work arrangement. If you're passionate about making a difference in people's lives and have the skills and experience required for this role, please apply now.
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