Software Quality Assurance Engineer

hace 4 semanas

Barcelona, Barcelona, España F. Hoffmann-La Roche Gruppe A tiempo completo

At F. Hoffmann-La Roche Gruppe, we foster a culture of diversity, equity, and inclusion, reflecting the communities we serve. In the realm of global healthcare, diversity is a vital ingredient for success. We believe that inclusion is key to understanding the varied healthcare needs of our customers. Together, we celebrate individuality and share a passion for exceptional care.

The PositionAs a Software Quality Assurance Engineer, you will be responsible for handling complaints related to Digital Solutions quality and product performance of Hospital/Laboratory Information Systems (HIS/LIS), medical data networks, middleware solutions, data communication, and apps algorithms.

You will be part of the Digital Solutions Chapter, working in a transversal Software environment with cutting-edge technologies and different programming languages for on-premise and cloud-based software. Your role will involve reading and understanding source code to identify the root cause of software malfunctions or issues, as well as learning about software requirements, fixing bugs, and general code maintenance in an Agile environment.

Your main responsibilities:

You will be accountable for the timely handling of individual cases (Inquiry, Complaint, Potential Reportable, and Safety issues) according to ISO Quality System requirements and regulations, and needs of the Country Organizations, including creation, acceptance, classification, investigation, complete documentation, on-site troubleshooting, and resolution of cases.

Resolving cases in the assigned area, potentially requiring consultation with more senior team members on technical or process-related aspects.

Ensuring that appropriate measures from cases are derived, including workarounds, in a timely manner, by collaborating and interfacing with the BA and global and/or local functions.

Providing audit and inspection support as requested and contributing to the creation of regular reports to document on-market product quality and performance, to escalate critical issues to the responsible Life Cycle Teams and to define proactive measures.

Supporting regular review of quality of case handling and analyzing feedback on customer satisfaction to permanently optimize processes to increase quality and efficiency standards with a focus on customer, compliance, and continuous improvement.

Who you are:

You hold a Graduate Degree from a University for Information Technology (IT) or Biomedical Engineering or from a Professional Education and Training College (Higher Technical School) or equivalent professional experience or you successfully passed a vocational training in Information Technology or Biomedical Engineering

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