Italian Customer Service Representative

hace 6 días


Barcelona, Barcelona, España TP A tiempo completo
Digital Advertising Support Specialist

At Teleperformance, we deliver exceptional customer experiences through our team of highly skilled professionals.

We are currently seeking a talented Italian Customer Support Specialist to join our team in Barcelona. As a key member of our operations team, you will play a vital role in ensuring the success of our clients by providing top-notch support and guidance.

Your Responsibilities:

  • Process licence, insurance, and business registrations submissions to confirm alignment with service quality guidelines for new reviews and recertifications.
  • Provide reactive phone and/or email support for live advertisers.
  • Examine reviews to confirm compliance with guidelines and publish or deny; evaluate escalated photo submissions where language-specific support is required; process Google Guarantee claims per qualification guidelines.
  • Review live provider quality results and work with partners to improve performance.
  • Collaborate with providers to improve leads results and at-risk and provider churn reporting to evaluate and support retention operations.

Requirements:

  • Native Level of Italian.
  • Ability to speak and write English fluently.
  • Experience in fast-paced, scaled operations environments.
  • Experience working in call center environments.
  • Extremely high attention to detail and strong organizational skills.
  • Structured communicator, both written and spoken.

Nice to have:

  • Bachelor's degree in Business.
  • 2+ years of experience in similar fields: working with legal teams, trust & safety, vetting or similar.
  • Familiarity with home services, such as plumbing, locksmiths, electrical etc.

Benefits:

  • Full-time position (39 hours/week).
  • Salary 18.978,62€ gross/year + up to 1.000€ gross/year in bonus.
  • This is a Hybrid working model in Barcelona.
  • Referral Program: Bring a Friend and get a Referral fee (up to 2.000€ depending on the language/project).
  • Intense specific sales training.
  • A permanent presence of coaches who will facilitate your personal and professional development.
  • Established career path to grow within the project.
  • Continuous training and certifications within Google products.
  • Bi-weekly, monthly or quarterly contests.
  • Employment with the world's largest provider of contact center services.


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