Italian Customer Service Representative
hace 6 días
At Teleperformance, we deliver exceptional customer experiences through our team of highly skilled professionals.
We are currently seeking a talented Italian Customer Support Specialist to join our team in Barcelona. As a key member of our operations team, you will play a vital role in ensuring the success of our clients by providing top-notch support and guidance.
Your Responsibilities:
- Process licence, insurance, and business registrations submissions to confirm alignment with service quality guidelines for new reviews and recertifications.
- Provide reactive phone and/or email support for live advertisers.
- Examine reviews to confirm compliance with guidelines and publish or deny; evaluate escalated photo submissions where language-specific support is required; process Google Guarantee claims per qualification guidelines.
- Review live provider quality results and work with partners to improve performance.
- Collaborate with providers to improve leads results and at-risk and provider churn reporting to evaluate and support retention operations.
Requirements:
- Native Level of Italian.
- Ability to speak and write English fluently.
- Experience in fast-paced, scaled operations environments.
- Experience working in call center environments.
- Extremely high attention to detail and strong organizational skills.
- Structured communicator, both written and spoken.
Nice to have:
- Bachelor's degree in Business.
- 2+ years of experience in similar fields: working with legal teams, trust & safety, vetting or similar.
- Familiarity with home services, such as plumbing, locksmiths, electrical etc.
Benefits:
- Full-time position (39 hours/week).
- Salary 18.978,62€ gross/year + up to 1.000€ gross/year in bonus.
- This is a Hybrid working model in Barcelona.
- Referral Program: Bring a Friend and get a Referral fee (up to 2.000€ depending on the language/project).
- Intense specific sales training.
- A permanent presence of coaches who will facilitate your personal and professional development.
- Established career path to grow within the project.
- Continuous training and certifications within Google products.
- Bi-weekly, monthly or quarterly contests.
- Employment with the world's largest provider of contact center services.
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