Customer Service Representative Italian Speaking
hace 2 días
CUSTOMER SERVICES REPRESENTATIVE ITALIAN SPEAKINGLocation: Barcelona, SpainThe Customer Service Representative is the primary contact for customers, providing outstanding support and resolving inquiries with efficiency and professionalism.
In this role, you will address a variety of customer needs, such as providing product information, troubleshooting issues, and managing service requests, all while ensuring clear and effective communication.
Working closely with cross-functional teams, you'll play a vital role in fostering customer satisfaction and loyalty by upholding service level agreements and company guidelines.Your main focus:Customer Interaction and Resolution: Act as the first point of contact for customer and commercial care, providing prompt and professional support across multiple communication channels (phone, email, chat, etc.
).Order Management: Handle all types of customer orders from placement to invoicing, ensuring accuracy and efficiency.
Manage order rescheduling, back-order management, and invoicing (EDI, PDF, or mail).Collaboration with Internal Teams: Work closely with Shared Service Center (SSC) Credit Management to address blocked orders, Planning and Logistics to meet requested delivery dates, and Transportation teams to track deliveries.
Provide valuable order and volume insights to these departments.Customer Communication: Deliver clear and accurate information to customers regarding orders, delivery statuses, invoices, product availability, pricing discrepancies, and claims.
Maintain the company's tone and customer experience standards while adapting to customer-specific needs.Returns and Refusals: Manage returns and refusals, including analysis, approval coordination, and processing with the SSC.Issue Resolution and Escalation: Troubleshoot and resolve customer issues efficiently, escalating complex cases to the CS Operations Manager when required.Audit Support and Compliance: Provide support for daily, monthly, and yearly audit checks (e.g., OTC22, OTC50), ensuring compliance with company policies and standards.Working for Coty means constant opportunities and change.
You will be managing a lot of things at the same time, but this is also what makes it excitingKey success measures for the Customer Services Representative include the following:Operational Efficiency: Achieve high Fill Rate On Time (FROT) and Order Accuracy rates while ensuring timely delivery cycles and error-free order processing.
Support revenue recognition reconciliations and provide accurate data in daily operational updates (DDS).Customer Satisfaction: Maintain excellent Customer Satisfaction Scores (CSAT) through efficient, accurate, and professional customer service interactions.Training and Development: Complete all required training programs and demonstrate ongoing professional growth and skill enhancement.Process Adherence and Improvement: Strictly follow standard operating procedures (SOPs) and work instructions while contributing to continuous process improvements.The Customer Services Representative will liaise with various stakeholders, such as:BU CS Operations ManagerBU Sales representativesBU Supply planningLogistics & transportationCustomersMaster data analystsSSCYOU ARE A COTY FITYou have strong problem-solving skills and have the ability to think quickly & resolve issues effectively.
As a Customer Services Representative, you get energy from working in a fast-paced, diverse, and challenging environment.Other than that, we are looking for candidates who:Have a high school diploma or equivalent (required)Bachelor's degree in a relevant field (preferred)1-3 years experience in a customer service, support or call centre roleKnowledge & technical understanding of SAP for Order ProcessingExperience with CRM tools (e.g., Salesforce, Zendesk) will be a plusBasic fluency/proficiency in English and proficient or native in ItalianGood communication & interpersonal skillsStrong MS Office skills, especially MS ExcelMultitasking ability, with excellent time management and organizational skillsOUR BENEFITSAs our Customer Services Representative, some of the benefits you will receive are:Competitive remuneration and perks will be matched with your experience and knowledge.Ticket restaurant (daily diet for meals)Company products / Access to the company shopLife and accident insuranceRECRUITMENT PROCESSA screening call with the recruitersA first online/in-person interview with hiring managersA second interview (optionally)Feedback, verbal offerHiringABOUT COTYCoty is one of the world's largest beauty companies with an iconic portfolio of brands across fragrance, color cosmetics, skincare, and body care.
At Coty, we celebrate the entire human kaleidoscope and cultivate a culture of fearless kindness.
Therefore, we are proud to be an equal opportunities employer.
We do not discriminate against any candidate or employee and strive to be an open, inclusive and diverse workplace where all employees can be their authentic self.
Join us in making over the world of beautyFor additional information about Coty Inc., please visit www.coty.com/your-career.
#J-18808-Ljbffr
-
Customer Service Representative Italian Speaking
hace 2 semanas
Barcelona, Barcelona, España COTY A tiempo completoCUSTOMER SERVICES REPRESENTATIVE ITALIAN SPEAKING Location: Barcelona, SpainThe Customer Service Representative is the primary contact for customers, providing outstanding support and resolving inquiries with efficiency and professionalism. In this role, you will address a variety of customer needs, such as providing product information, troubleshooting...
-
Customer Service Professional
hace 6 días
Barcelona, Barcelona, España buscojobs España A tiempo completoUnlock Your Career PotentialAre you ready to take your customer service skills to the next level? As a Customer Service Professional (Italian-Speaking) in our Barcelona office, you will be part of a dynamic team that powers the brands of the future. We're a global technology and services leader that helps well-known brands improve their businesses with...
-
Customer Service Representative
hace 2 semanas
Barcelona, Barcelona, España Webhelp Spain Holding Slu A tiempo completoJob Title:Customer Service Representative (Italian-speaking) - On-site NW02Job DescriptionExperience the power of a game-changing career.Are you looking for what's next?We're a global technology and services leader that powers the brands of the future.We help well-known brands — the ones you use every day — improve their businesses with technology and...
-
Italian Market Customer Service Representative
hace 6 días
Barcelona, Barcelona, España Tbwa ChiatDay Inc A tiempo completoWe're seeking a highly motivated and experienced Italian Market Customer Service Representative to join our dynamic team. As a key member of our global logistics support team, you will be responsible for delivering exceptional customer experiences and providing timely solutions to complex issues.About UsAt Auctane, we're united by a passion to help sellers...
-
Customer Service Representative
hace 7 horas
Barcelona, Barcelona, España INEOS Belgium A tiempo completoAre you interested in joining a winning team? A team whose employees are empowered to make a difference. Our culture is one of honesty, integrity and transparency with an emphasis on safety, health and environmental performance.On our team people are acknowledged for embracing new ideas that help create real value for customers. Let's get there...
-
French Customer Service Representative
hace 6 días
Barcelona, Barcelona, España Abroad Experience A tiempo completoAbout the RoleWe are seeking a highly motivated and customer-oriented French-speaking Customer Support Representative to join our team in the Utrecht area. As a key member of the customer support team, you will be responsible for providing technical support, troubleshooting issues, and delivering a high standard of service to French-speaking clients.Main...
-
Sales Representative in Italian Customer Service
hace 6 horas
Barcelona, Barcelona, España Job Squad A tiempo completoAbout the Job:As a Sales Representative in our Italian customer service team, you will be responsible for maintaining strong relationships with customers through effective communication and problem-solving skills. Your daily tasks will include providing product knowledge, managing inbound incidents, and collecting information from customers to resolve...
-
B2C Customer Service Representative With Italian And French
hace 2 semanas
Barcelona, Barcelona, España Fox Racing A tiempo completoB2C Customer Service Representative with Italian and French We are searching for a B2C Customer Service Representative with Italian and French, who will take this role to the next levelTasks and Responsibilities: Provide excellent customer support via phone, email, and chat in both Italian and French, embodying our commitment to making every customer's...
-
Customer Service Representative
hace 3 días
Barcelona, Barcelona, España AU00 Agilent Technologies Australia Pty Ltd A tiempo completoCustomer Service Representative (Italian, Spanish and English) Customer Service Representative (Italian, Spanish and English) Apply locations Spain-Barcelona time type Full time posted on Posted 6 Days Ago job requisition id 4029957 Job Description Agilent encourages and supports discoveries that advance the quality of life. We provide life science,...
-
Customer Service Representative Dutch Speaking
hace 2 semanas
Barcelona, Barcelona, España COTY A tiempo completoCUSTOMER SERVICES REPRESENTATIVE DUTCH SPEAKINGAs a Customer Service Representative, you will be the primary contact for customers, providing outstanding support and resolving inquiries with efficiency and professionalism.You will address a variety of customer needs, such as providing product information, troubleshooting issues, and managing service...
-
Global Customer Service Representative
hace 6 horas
Barcelona, Barcelona, España Tbwa ChiatDay Inc A tiempo completoGlobal Customer Service Representative (Italian Market)About UsWe are a team of shipping and software experts united by a passion to help sellers wherever they are, however they operate.Our mission is to fuel commerce through exceptional delivery, making it possible for businesses to meet the ever-rising expectations of their customers.The Auctane family...
-
Customer Service Representative Dutch Speaking
hace 2 semanas
Barcelona, Barcelona, España COTY A tiempo completoCUSTOMER SERVICES REPRESENTATIVE DUTCH SPEAKING Location: Barcelona, SpainThe Customer Service Representative is the primary contact for customers, providing outstanding support and resolving inquiries with efficiency and professionalism. In this role, you will address a variety of customer needs, such as providing product information, troubleshooting...
-
X594 | Customer Service Representative
hace 2 semanas
Barcelona, Barcelona, España Cataloxy A tiempo completoOfertas de empleo: Customer Service Representative (German-speaking) Salario: de 22.000€ por añoPublicada: 26.11.2024Actual hasta: 11.12.2024Ubicación: BarcelonaExperience the power of a game-changing careerAre you looking for what's next?We're a global technology and services leader that powers the brands of the future.We help well-known brands improve...
-
Barcelona, Barcelona, España TN Spain A tiempo completoJob DescriptionWe are seeking a highly skilled and enthusiastic Customer Service Representative to join our team in Barcelona. As a customer-facing professional, you will be responsible for providing exceptional support to our clients, ensuring their queries are addressed promptly and efficiently.The ideal candidate will have a native level of Italian,...
-
B2C Customer Service Representative With Italian And French
hace 2 semanas
Barcelona, Barcelona, España Fox Racing A tiempo completoWe are searching for a B2C Customer Service Representative with Italian and French, who will take this role to the next levelTasks and Responsibilities:Provide excellent customer support via phone, email, and chat in both Italian and French, embodying our commitment to making every customer's experience great.Assist customers in resolving inquiries, issues,...
-
B2C Customer Service Representative With Italian And French
hace 2 semanas
Barcelona, Barcelona, España Fox Racing A tiempo completoWe are searching for a B2C Customer Service Representative with Italian and French, who will take this role to the next levelTasks and Responsibilities:Provide excellent customer support via phone, email, and chat in both Italian and French, embodying our commitment to making every customer's experience great.Assist customers in resolving inquiries, issues,...
-
Barcelona, Barcelona, España Cross Border Talents A tiempo completoAre you a fluent Italian speaker passionate about delivering exceptional customer service? As a Customer Service Representative, you will play a pivotal role in ensuring our customers receive prompt and effective support for their inquiries. This position offers a fantastic opportunity to work in a dynamic environment, specializing in music and audiovisual...
-
Barcelona, Barcelona, España Cross Border Talents A tiempo completoAre you fluent in Italian and passionate about delivering excellent customer service?As a Customer Service Representative, you'll play a vital role in ensuring our customers receive prompt and effective support for their inquiries.This position offers a fantastic opportunity to work in a dynamic environment, specializing in music and audiovisual...
-
Customer Service Representative Italy
hace 7 días
Barcelona, Barcelona, España Coty A tiempo completoThe role of the Customer Service Representative at Coty involves serving as the primary point of contact for customers. You will be responsible for providing prompt and professional support across multiple communication channels, including phone, email, chat, etc. Your main focus will be on customer interaction and resolution, order management, collaboration...
-
Customer Service Representative
hace 1 semana
Barcelona, Barcelona, España Agilent Technologies, Inc. A tiempo completoCustomer Service Representative (Italian, Spanish and English) Apply locations: Spain-Barcelonatime type: Full timeposted on: Posted Yesterdayjob requisition id: 4029957 Job Description Agilent encourages and supports discoveries that advance the quality of life. We provide life science, diagnostic, and applied market laboratories worldwide with...
