Mediterranean Career Advancement Opportunity

hace 3 semanas


Madrid, Madrid, España Cross Border Talents A tiempo completo

Overview

We are Cross Border Talents, a dynamic organization dedicated to delivering exceptional customer support. Our team is comprised of highly skilled professionals who share a passion for excellence and a commitment to our customers' satisfaction.

About the Role

We are seeking a highly motivated and detail-oriented Norwegian Customer Support Representative to join our team in Benalmádena, Spain. As a key member of our support team, you will be responsible for providing top-notch service to our Norwegian-speaking customers via phone and email.

What We Offer

As a valued member of our team, you can expect:

  • A competitive salary based on experience, with a raise after 7 months (€25,000 - €30,000 per year), commensurate with your skills and qualifications;
  • A generous time-off policy, including 23 days of paid annual leave to relax and recharge;
  • A hybrid flexibility arrangement, allowing you to work remotely one day a week after just six months;
  • Career growth opportunities, with guidance and tools to help you reach your full potential;
  • A vibrant community and a laid-back Mediterranean lifestyle in the stunning coastal town of Benalmádena, Spain.

Your Responsibilities

Your primary responsibilities will include:

  • First Point of Contact: Assist Norwegian-speaking customers via phone and email, handling inquiries and resolving issues with ease;
  • Resolve Issues Efficiently: Address customer concerns quickly, ensuring satisfaction and maintaining high service standards;
  • Problem-Solving: Use your excellent communication and problem-solving skills to resolve complaints and escalate complex issues when necessary;
  • Come and live the Costa del Sol dream while growing your career in this unique opportunity that combines professional development in a friendly environment with the chance to call the beautiful south of Spain home.

Requirements

To succeed in this role, you will need:

  • Fluency in Norwegian (both oral and written) and a good command of English (minimum B2 level);
  • Customer Service Experience: Previous experience in customer support or service is a bonus;
  • Banking/Finance Knowledge: Experience from the banking or credit sector in the Nordics is highly valued;
  • Calm Under Pressure: You're resourceful, resilient, and able to maintain composure in challenging situations;
  • Tech-Savvy: Fast learner who adapts quickly to new systems and tools;
  • Integrity Matters: A clean credit record is a must, as you'll handle sensitive financial data.

Why Benalmádena?

Benalmádena offers a unique blend of beach life, culture, and urban amenities, making it an ideal location for those seeking a relaxed Mediterranean lifestyle. Enjoy the stunning beaches, marinas, and vibrant community, and explore the rich cultural heritage of Andalusia.



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