Global Operational Director

hace 3 semanas


Madrid, Madrid, España Marisa Peer A tiempo completo
About the Role

We are seeking a highly experienced and ambitious leader to join our team as an Associate Director of Fulfilment. As a key member of our leadership team, you will be responsible for ensuring the highest standards of quality in our global training programs and live events.

Key Responsibilities
  • Team Leadership & Development - Manage and inspire a team of 40 professionals across multiple global locations, providing coaching and support to ensure high performance and alignment with our values.
  • Program & Event Management - Oversee the planning, coordination, and execution of live events, workshops, and training programs globally, ensuring seamless collaboration between fulfilment, marketing, sales, and other departments.
  • Operational Efficiency - Continuously optimise fulfillment processes for efficiency and scalability, leading the development and execution of new event formats and experiences as our organisation expands globally.
  • CUSTOMER EXPERIENCE - Champion a participant-first approach, ensuring the delivery of an exceptional experience from registration to graduation, gathering and acting on participant feedback to continuously enhance our training programs and live events.
  • Budget & Resource Management - Manage the fulfilment budget and ensure efficient resource allocation without compromising quality, monitoring key performance indicators for team performance, event success, and participant satisfaction.


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