Service Delivery Manager

hace 1 día

Madrid Centro, Madrid, España Mygwork A tiempo completo

This role is with Mygwork, an inclusive employer and a member of the LGBTQ+ business community. As a Service Delivery Manager, you will be responsible for the end-to-end service for a value stream which includes product evolution, live services, risk management, and required governance.

Purpose Of Role: The purpose of this role is to be responsible for the delivery of the roadmap to be executed in line with the set-out strategy, to time, budget, and quality parameters. Ensure our partners are delivering the expected service in line with expected KPI and SLAs.

This role will manage key internal stakeholders as customers and ensure the services for their value stream are well managed, resourced, and delivered to expected quality and timeline. Will also need to actively engage with teams across the organization in the delivery of work streams or projects.

This role is responsible for their value stream in (i) managing the delivery of the roadmap of projects (ii) ensuring implementation complies with required governance and delivery processes; (iii) managing the budget (iv) managing dependencies between projects (v) driving continuous improvement in delivery and operational processes.

Key Responsibilities:

  1. Support and oversee the delivery of the roadmap for a value stream in the Digital hub team.
  2. Manage the day-to-day development and support services, provided by offshore 3rd party teams.
  3. Lead and drive all aspects of project delivery ensuring that key time, quality, and cost milestones are achieved.
  4. Conduct regular project team meetings with key internal and external stakeholders as appropriate to ensure that projects stay on track.
  5. Use appropriate Agile methodologies (Scrum or Kanban), lead Agile ceremonies, continually learning and iterating, and coaching the team in Agile DevOps practices.
  6. Define and agree delivery plans and roadmaps for all the projects planned throughout the year.
  7. Manage team resources, create project plans, track costs, monitor progress, track metrics (SPs and tickets), and identify risks early on before they become serious problems.
  8. Lead the collaborative, dynamic planning process - prioritizing the work that needs to be done against the capacity and capability of the team, balancing the interests of product owners, team, and the business.

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