Clinical Services Expert

hace 1 semana


Barcelona, Barcelona, España Icon Plc A tiempo completo

Role Overview


Senior Client Services Associate is responsible for managing client requests related to Clinical Outcomes Assessments (COAs) across various geographies and solutions in the life science industry.



About ICON plc


ICON plc is a world-leading healthcare intelligence and clinical research organization that fosters an inclusive environment driving innovation and excellence. We welcome talented professionals to join our mission in shaping the future of clinical development.



Our Company


Mapi Research Trust, part of ICON's Commercialization and Outcomes group, is an independent not-for-profit organization specialized in patient-reported outcomes information. We collect, store, analyze, and distribute information to the scientific community, representing authors of COAs and licensing over 700 questionnaires.



Why You'll Thrive Here



  • Become part of a global leader in patient-focused research.
  • Grow within an organization that encourages continuous professional and personal development.
  • Work across multiple geographies and solutions in a dynamic field for the life science industry.


The Role


You'll manage clients' requests about COAs, identifying their needs, delivering licenses for the use of questionnaires, and working closely with internal teams. This position offers the opportunity to develop skills and experience within COA and eCOA processes in a flexible, global team-based environment.



Your Responsibilities



  • Analyze clients' needs and offer appropriate solutions and quotes.
  • C coordinate with internal teams and external parties, such as copyright holders.
  • Train and work on projects autonomously using standard tools and quality processes.
  • Demonstrate drive, passion, great attention to details, and be comfortable managing various tasks simultaneously.


Requirements


We are currently accepting applications from individuals with experience in customer service and customer support, preferably in the Life Science industry. A strong understanding of COA processes and electronic COA processes is highly desirable.



Estimated Salary Range


$80,000 - $100,000 per year, depending on location and experience.



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