Cloud Storage Solutions Technical Advisor
hace 4 semanas
Job Summary
As a key member of the Cloud Consumption Customer Success organization at NetApp, you will play a critical role in helping large, strategic cloud customers achieve business outcomes through the launch, migrate, optimize, and scale phases of their critical cloud storage and data services adoption journey.
As a trusted technical advisor in our account team and a strategic partner to our customers, you will be responsible for execution against our customer's commitment with NetApp and our Hyper-scaler Partner, Amazon Web Services (AWS). This includes orchestrating cross-functional programs in delivering customer value and business outcomes.
This opportunity will allow you to accelerate your career growth, grow and leverage your technical expertise in cloud storage solutions, and deepen your cloud infrastructure and industry expertise.
Key Responsibilities
• Develop foundational relationships with key customer personas, including IT directors, Line-of-business (LOB) leaders, Storage, and networking experts, and technical professionals to enable high-quality & performance of IT workloads using the partnership with account team leaders, Global SI, Hyper-scaler ecosystem partners.
• Proactively define customer success plans, success milestones, and orchestrate the same.
• Help align consumption strategies to the customer's business and implementation priorities.
• Utilize customer engagement, evangelization, cloud adoption technical expertise, and expectation management skills to provide the highest personalized and proactive enterprise-class customer success experience.
Requirements
• Create impactful relationships with the Customer, NetApp, and AWS Hyper-scaler account teams, CSMs, and TAMs.
• Work with Customer's stakeholders to understand and translate customer business requirements into technical solutions and an executable migration plan.
• Accelerate production-level consumption through delivery orchestration by driving solution and operational health for prominent, challenging, and complex customer organizations across various segments.
• Provide guidance and best practices to support the development of a cloud adoption and consumption success plan.
• Deliver NetApp technical adoption and consumption acceleration activities (enablement sessions, best practices) based on customer's use case and workload defined.
• Ensure the customer is current on technology and ready to move to cloud, enabling cloud adoption and optimizing cloud storage solutions to manage change and continue to grow in the cloud.
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