Claims Specialist

hace 7 días


Madrid, Madrid, España Liberty Specialty Markets A tiempo completo
Job Title: Claims Technician

Job Summary:

We are seeking a skilled Claims Technician to join our team at Liberty Specialty Markets. As a Claims Technician, you will be responsible for providing specialist operational claims services to our LSM Claims Department, Service Company, and Coverholders.

Key Responsibilities:

  • Provide specialist and technical support for Commercial and Specialty Operational Claims within agreed service level agreements.
  • Process Fast Track claims, set up and update complex claims, and coordinate Broker and Xchanging complex queries/incomplete items.
  • Liaise with 3rd party support teams regarding governance and quality oversight, monitor static claims, and manage/high-value payment processing.
  • Develop technical, specialty insurance knowledge to ensure familiarity with all LSM Operational Claims team tasks and responsibilities.
  • Provide input into the development of SLAs and KPIs for the Operational Claims Team.
  • Ensure that process and procedure documentation accurately reflects the activities and responsibilities of a combined LSM Operational Claims team and remains current.
  • Forging and maintaining relationships with customers, internal and external, to ensure service levels are met, issues are recorded and managed appropriately, and customer expectations are met or exceeded.
  • Manage the timely response to requests for assistance or information and maintain a high level of confidentiality at all times.
  • Maintain, coordinate, and direct offshore team production and relationship.
  • Adhere to all relevant regulatory requirements, as set out in the Conduct Risk Policy, and demonstrate behaviours that relate to your role.

Requirements:

  • Good understanding of complex Claims processes and procedures.
  • Experience gained within the insurance industry.
  • Experience with insurance systems – Claims Centre; E-abs; BCR – required.
  • Fluent in English and Spanish; French language skills would also be advantageous.
  • Good organisational and prioritisation skills.
  • Ability to establish and maintain deadlines and service level agreements.
  • Experience of working to varying and tight deadlines.
  • Ability to proactively resolve issues.

About Liberty Specialty Markets:

Liberty Specialty Markets is part of Global Risk Solutions and the broader Liberty Mutual Insurance Group, which is a leading global insurer. We offer a breadth of world-class insurance and reinsurance services to brokers and insureds in all major markets. Our people are key to our success.


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