Travel Consultant

hace 2 días

Málaga, Málaga, España Empresa Reconocida A tiempo completo
Job Title:

Travel Consultant - Norwegian Market

Job Summary:

We are seeking a highly motivated and customer-focused Travel Consultant to join our team in the Norwegian market. As a key member of our customer service team, you will be responsible for providing exceptional support to our business customers, handling all travel-related inquiries, and making new flight reservations in Amadeus.

Key Responsibilities:
  • Handle all support before, during, and after travel-related questions for business customers.
  • Make new flight reservations in Amadeus.
  • Change already existing reservations in Amadeus.
  • Check rules and regulations for tickets regarding cancellation/change, etc.
  • Provide prompt, reliable, and accurate information to customers while maintaining effective communications during conversations.
  • Ensure call resolution in a timely manner while maintaining the highest level of quality support in every customer interaction.
  • Achieve call center metrics as defined by the Supplier.
  • Recognize and adjust support approach to accommodate all levels of customer experience.
  • Communicate positively with team members, customers, and other partners.
  • Escalate issues to the appropriate department according to Client's Procedures.
Requirements:
  • HS Diploma or equivalent.
  • Travel business experience.
  • Ticketing skills / IATA - nice to have.
  • Amadeus reservation skills.
  • Preferably previous experience in a customer service role within the Travel Industry.
  • Excellent customer service skills.
  • Strong written, verbal, and organizational skills.
  • Passion for customer care.
  • User-level knowledge of computer technology, personal computers, or other devices such as tablets, smartphones, etc.
  • Written and verbal fluency in the language of the market.
  • Written and verbal fluency in English.
What We Offer:
  • Salary: 20,400.00 Euros gross/year + up to 2,400.00 Euros gross/year in bonus.
  • Permanent contract.
  • Medical Insurance.
  • Ongoing training.
  • Diverse growth opportunities.
How to Apply:

Please submit your application with your resume and a cover letter explaining why you are the ideal candidate for this role.

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