Scientific Applications Specialist
hace 1 mes
Role Overview
This position is an exciting opportunity to work with Thermo Fisher Scientific, a company committed to your professional growth and development. As a Technical Application Scientist, you will be part of a collaborative international team where you can make a meaningful impact.
Key Responsibilities
Provide technical support for Thermo Fisher Scientific laboratory plastics by addressing customer inquiries via various channels. Collaborate with internal experts to effectively resolve technical issues and challenges. Accurately document relevant information from customer interactions in our Customer Relationship Management system, contributing to continuous improvement efforts. Make recommendations for improvements to our knowledge databases, websites, and other company-managed technical resources. Deliver technical updates to colleagues and actively participate in department meetings. Participate in frequent training on products and continuing education on our new applications and technologies. Participate in additional special team or individual projects and take on additional tasks as opportunities arise. A minimum of travel may be required for the position.
Requirements
A Master's degree in a life sciences or similar field is required. Alternatively, a Bachelor's degree with 3+ years of laboratory experience and a strong scientific/research background is also acceptable. Prior experience in customer service or a customer-facing role is a strong plus. Fluency in English and French for both written and verbal communication is a requirement. A customer-focused approach is essential for success in this role.
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