Scientific Support Specialist

hace 1 semana


Barcelona, Barcelona, España Thermo Fisher Scientific A tiempo completo

About Us: Thermo Fisher Scientific Inc. is a world leader in serving science, with annual revenue exceeding $30 billion. We support our customers in accelerating life sciences research, solving complex analytical challenges, improving patient diagnostics and therapies, or increasing productivity in their laboratories. At Thermo Fisher Scientific, each one of our 80,000 extraordinary minds has a unique story to tell. Our mission is to enable our customers to make the world healthier, cleaner, and safer. This is a chance to realise your best professionally and personally.

The Job: Are you looking for a dynamic role that will challenge your scientific knowledge? As a Technical Support Specialist, you will encounter captivating inquiries from researchers. You will collaborate with various departments and colleagues to effectively resolve inquiries, showcasing your creativity and adaptability by finding rapid and efficient solutions. Continuous learning is important in this role, as you'll be expected to share your expertise and experiences with your peers, while staying updated on the latest products, solutions, and processes. If you thrive on working with technical information and enjoy interacting with people, this position is tailor-made for you.

Responsibilities: Provide technical support for Thermo Fisher Scientific Chemical product lines and services by answering customer technical inquiries received via telephone, email or web chat. Accurately record pertinent information from customer contacts in Customer Relationship Management system. Participate in frequent trainings on products and continue education on new applications and technologies. Recommend and implement improvements in processes, FAQ and technical information. Participate in additional special team or individual projects.

Education and Competencies: A Master's degree in Chemistry, Biochemistry or a similar field is required. We offer an environment that fosters growth, development, and challenging work opportunities throughout your career. Our benefits include the option to work from home one day per week and access to private health insurance. We empower our colleagues in their professional growth by providing excellent training and development opportunities throughout their careers.



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