Luxury Travel Consultant

hace 4 días


Madrid, Madrid, España Empresa Reconocida A tiempo completo

Company Overview
Empresa Reconocida is a renowned hospitality brand that combines the creativity of boutique hotelier Ian Schrager with the global reach of Marriott International. Our hotels are stunning microcosms of top cities, offering an unparalleled experience in dining, entertainment, and service.

Job Summary
We are seeking a warm, out-going Luxury Travel Consultant to join our team. As a key member of our Reservations department, you will be responsible for processing all reservation requests, changes, and cancellations while providing exceptional guest service.

Responsibilities:

  • Process all reservation requests, changes, and cancellations received by phone or email.
  • Identify guest reservation needs and determine appropriate room type.
  • Verify availability of room type and rate.
  • Explain guarantee, special rate, and cancellation policies to callers.
  • Accommodate and document special requests.
  • Answer questions about property facilities/services and room accommodations.
  • Foster a positive and engaging atmosphere for guests.

Requirements:

  • Ability to work in a fast-paced environment and meet deadlines.
  • Excellent communication and interpersonal skills.
  • Proficiency in sales techniques to maximize revenue.
  • Familiarity with reservation systems and software.

Benefits:

  • Competitive salary: €45,000 - €60,000 per year.
  • Ongoing training and development opportunities.
  • A dynamic and supportive work environment.
  • Opportunities for career growth and advancement.

About Us:
Empresa Reconocida is committed to creating a magical experience for our guests. We believe in delivering exceptional service from the heart, not just following a handbook. If you share our passion for hospitality and are looking for a challenging and rewarding role, please apply today.


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