Quality Assurance Process Manager

hace 2 semanas


Barcelona, Barcelona, España Amazon A tiempo completo
Job Description

As a Quality Specialist in Workforce Solutions, you will play a crucial role in designing, developing, improving, and maintaining quality assurance processes for Amazon's global operations. This is a unique opportunity to work with talented professionals, build the future of Amazon's talent pipeline, and drive exceptional results.

About the Job

This role requires a subject matter expert who can monitor and report quality metrics, identify trends and root causes, and implement action plans for quality/process improvement initiatives. You will create quality audits for existing and new processes, collaborate cross-functionally, and analyze daily, weekly, and monthly reporting of Key Performance Indicators.

Responsibilities
  • Develop and maintain relationships with internal and external stakeholders to build successful long-term partnerships.
  • Analyze data to provide meaningful solutions to leadership and performance improvement initiatives.
  • Assist in SOP review and new process development to ensure quality.
  • Build expertise on the hiring process and identify opportunities to set up new audit mechanisms to address process gaps.
Requirements

To be successful in this role, you need:

  • Microsoft Office tools and SQL experience.
  • Able to manage confidential and sensitive candidate information and adhere to strict confidentiality standards.
  • Strong interpersonal and communication skills with the ability to communicate effectively.
Preferred Qualifications
  • 2+ years of experience in staffing or human resources administration, quality assurance or a related field.
  • Working knowledge of Salesforce or other Application Tracking System (ATS).
Salary Information

The estimated annual salary for this position is between $85,000 and $115,000, depending on qualifications and experience. Amazon offers a competitive compensation package, including bonuses, stock awards, and comprehensive benefits.

About Amazon

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify, and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice to know more about how we collect, use, and transfer personal data.



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